Service Request Ticket - # 79533

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 16, 2022 08:04 AM
Department University Computing Solutions Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130108[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 21.5-inch, 3.1GHz i7 Quad-core #Z0MQ
Serial No. D25L60Q6DNMM Location PDR

CPU Intel Core i7(3.1GHz quad core, 6MB L3 cache)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0091491, Adobe CS6 Master Coll from P0091311, Vectorworks Designer/Renderworks 2013 from P0089588, Apple Final Cut Studio(v.3) from P0073297

Wired NIC 10:DD:B1:EF:00:A7


Wireless NIC 8C:2D:AA:5B:F7:DB


Bluetooth NIC 8C:2D:AA:5B:F7:DC


TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public

Entered by Date Memo
Jacob Limas Sep 12, 2022 04:26 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Jacob Limas Sep 12, 2022 04:26 PM
Gave him admin rights, but he was apparently 
connected to the printer already
Add Attachment
Jacob Limas Sep 12, 2022 04:22 PM
Task reassigned to Jacob Limas.
Add Attachment
Lauryn Aronson Sep 12, 2022 01:13 PM
79634
Add Attachment
Jacob Limas Sep 02, 2022 04:10 PM
Task reassigned to UCS Tech.
Add Attachment
Jacob Limas Sep 02, 2022 04:10 PM
Won't be here at the beginning of the week, so if 
anyone can help him first that would be nice.
Add Attachment
Jacob Limas Sep 02, 2022 09:11 AM
He has his profile, but we just need to meet now
Add Attachment
Jacob Limas Aug 30, 2022 07:59 AM
He is having issues with his SSN, I told him to make 
sure there are no dashes and to contact HR if it 
still doesn't work.
Add Attachment
Jacob Limas Aug 29, 2022 04:10 PM
Task reassigned to Jacob Limas.
Add Attachment
Jacob Limas Aug 29, 2022 04:10 PM
I emailed him next steps
Add Attachment
Nathan Sauer Aug 29, 2022 03:19 PM
HR confirmed Clark's employment status on 8/23/22. 
His username is wozichc. Have him do an account 
lookup, and use those credentials to log in.
Add Attachment
Sam Sevugan Aug 17, 2022 04:30 PM
****This is an email****
 I'll be out of the office from 11ish and I will 
available all day after lunch. let me know what 
works best for you.
Add Attachment
Nathan Sauer Aug 17, 2022 07:58 AM
I have an email into HR requesting confirmation of his 
employment. We have no records of his completing the 
paperwork required for an account.
Add Attachment
Nathan Sauer Aug 17, 2022 07:57 AM
I have an email into HR requesting confirmation on his 
employment. We have not records of his completing the 
paperwork required for an account.
Add Attachment
Sam Sevugan Aug 16, 2022 10:58 AM
****This is an email****
It says will not load and I need an admin login. I 
think this is due to the fact that I'm login into 
do my work with an old employees login on my 
computer and I have net yet received my would 
email or personal login now that I'm full time. 
Add Attachment
Sam Sevugan Aug 16, 2022 10:52 AM
****This is an email****
Sure thing.  the computer is located at the front 
desk of the football offices the number is 
*20130108*
 The printer is Winter-FB-Copier and Winter-FB-
OPE. It is also located in the football offices. 
Add Attachment
Sam Sevugan Aug 16, 2022 08:04 AM
Contact Info: Clark Wozich, cbwozich@gmail.com
Add Attachment
Public
Sam Sevugan Aug 16, 2022 08:04 AM
****This is an email****
Dear Computer services, 

My Name is Clark Wozich. 
I'm an assistant football coach for Western Oregon 
University. I was hired about three months ago as 
a paid employee. Before that I was a volunteer, I 
was given the computer login of a coach who no 
longer is on the WOU Football staff for my online 
work.   Recently, though recently I was made a 
paid employee, I'm also having issues with my 
computer and being able to print football-related 
materials. I wonder if the old user name and login 
are linked to my computer all of a sudden not 
being able to digitally send files. I know that 
your department is busy and your time is limited. 
I would greatly appreciate it if you were able to 
send someone to troubleshoot this problem. Thank 
you for your time and consideration.        
Add Attachment