Service Request Ticket

Service Request Information

CONTACT	Name	Granger Ross, Crystal	Date	Aug 18, 2022 08:14 AM
	Department	Student Health & Counseling Center	Phone	88058
	Location		Email	rossc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130699 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 4622/DT Laser Printer
	Serial No.	D6X450465	Location	PDR
	Model	4622/DT	Hostname	hc-advil.wou.edu
	Notes	1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP:140.211.64.67	Ink/Toner Refill
	Wired NIC	00:00:AA:D9:6C:58

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Aug 22, 2022 03:32 PM	I should clarify Monica restarted the printer spooler on the printer server.	Add Attachment
Jacob Limas	Aug 22, 2022 03:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Aug 22, 2022 03:31 PM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Aug 22, 2022 03:31 PM	Monica restarted the printer, and it fixed it.	Add Attachment
Jacob Limas	Aug 18, 2022 10:05 AM	I checked it out and was able to help Chris who had a personal printer issue. The Advil printer didn't work though. I couldn't test anymore because the printer wasn't deleting the queue, and I'm not sure how to clear that without Monica's help.	Add Attachment
Lourdes Salazar	Aug 18, 2022 08:23 AM	printer name - Advil	Add Attachment
Lourdes Salazar	Aug 18, 2022 08:14 AM	**This is an email** Good morning, My printer is not working. I can't print anything from Medicat, but I also can't print things such as an email. I have tried all of the troubleshooting that I know of. If someone could help me with this asap, that would be great! Thanks! I am in room 101 (receptionist office) and it is the Advil printer WOU # 20130699. -- Crystal Ross Student Health & Counseling Center CCare Registration/Billing/Front Desk Receptionist Western Oregon University 503-838-8313 or 88313 503-838-8801 Fax	Add Attachment