Service Request Ticket

Service Request Information

CONTACT	Name	Plasker, Shandelle	Date	Aug 19, 2022 03:03 PM
	Department	University Computing Solutions	Phone	14018
	Location		Email	peppers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210804 (opens in a new window)	Bldg/Room	VAL 215
	Service Tag		Description	Dell Latitude 5520
	Serial No.	CN0Y5H5JWSC001C700TJ	Location	Amanda Owren
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	B4:45:06:51:87:51
	Wireless NIC	D4:54:8B:AE:6A:7D

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Aug 26, 2022 09:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Aug 26, 2022 09:39 AM	Updated AD	Add Attachment
Jacob Limas	Aug 26, 2022 08:39 AM	Gave it to her, but it still needs an AD update	Add Attachment
Jacob Limas	Aug 25, 2022 08:37 AM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Aug 25, 2022 08:34 AM	Finished and ready to deliver	Add Attachment
Monica Valencia	Aug 23, 2022 08:41 AM	Task reassigned to New Equip. Setup.	Add Attachment
Monica Valencia	Aug 23, 2022 08:41 AM	It's being imaged	Add Attachment
Shandelle Plasker	Aug 23, 2022 08:38 AM	Task reassigned to Shandelle Plasker.	Add Attachment
Joanie Kinnaman	Aug 19, 2022 03:58 PM	inv#2022-0148	Add Attachment
Alix Karkanen	Aug 19, 2022 03:03 PM	for Amanda Owren laptop 20210804 doc 20210600	Add Attachment