Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Aug 22, 2022 12:39 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171077 (opens in a new window)	Bldg/Room	SSC
	Service Tag	CSHDRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSHDRP2	Location	Front Desk
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:AA:92

TECHS	Submitted by	Lauryn Aronson	Contact	laronson20@wou.edu	88925
	Primary Technician		Contact	jangulo15@wou.edu	88925

Entered by	Date	Memo
Jose Angulo			Email Public
Entered by	Date	Memo
Jose Angulo	Sep 13, 2022 12:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jose Angulo	Sep 13, 2022 10:57 AM	Replaced fan and gave back for loaner.	Add Attachment
Jacob Limas	Sep 13, 2022 09:46 AM	Task reassigned to Jose Angulo.	Add Attachment
Jacob Limas	Sep 13, 2022 09:46 AM	I believe the fan was replaced and given back already. Giving the ticket to Jose to confirm.	Add Attachment
Jacob Limas	Aug 22, 2022 03:36 PM	This computer was replaced because the front desk computer randomly shuts off the monitors. I belive it's graphics card issue.	Add Attachment
Lauryn Aronson	Aug 22, 2022 12:39 PM	Replaced 20171077 with Loaner 20170262.	Add Attachment