Service Request Ticket - # 79557

Service Request Information

CONTACT Name Jones, Clayton   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 22, 2022 01:51 PM
Department Athletics Phone 575-318-3013
Location Email jonescm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170246[Edit Inv] (opens in a new window) Bldg/Room NPE 203
Service Tag 533LHL2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. 533LHL2 Location Brian Kortz, Director of Athletic Communications

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; Adobe CC** Full Suite (NAMED USER) kortzb@wou.edu 8-1-2019;

Wired NIC 50:9A:4C:58:53:47

TECHS Submitted by Lauryn Aronson Contact laronson20@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public
Entered by Date Memo
Jacob Limas Sep 13, 2022 03:39 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Jacob Limas Sep 13, 2022 03:39 PM 
I emailed him about getting an NVMe and he seemed 
like he still wanted to keep his options open. He 
also mentioned that he may be getting a new computer 
soon.
 Add Attachment
Jacob Limas Sep 12, 2022 12:30 PM 
He may actually be an IFC person, so won't be able 
to get a new setup
 Add Attachment
Jacob Limas Sep 12, 2022 12:20 PM 
Task reassigned to Jacob Limas.
 Add Attachment
Jacob Limas Sep 12, 2022 12:20 PM 
I emailed him about getting a new setup instead, and 
will see what he wants
 Add Attachment
Lourdes Salazar Aug 24, 2022 08:37 AM 
Contact changed from Faculty/Staff New to Clayton Jones.
 Add Attachment
Lourdes Salazar Aug 24, 2022 08:37 AM 
Clayton Jones
Assistant Athletic Director for Communications
Western Oregon University
575-318-3013
jonescm@wou.edu
 Add Attachment
Oneil Miguel Aug 22, 2022 02:39 PM 
Looks like his Optiplex can be installed with an nvme. Just gotta let the person know that the department would have to purchase the drive.
 Add Attachment
Lauryn Aronson Aug 22, 2022 01:51 PM 
****email****

Hello,

I wasn't sure if this is where I should direct 
this request, but I was curious about either 
getting an upgrade on my computer or figuring out 
a way for my current computer to better handle 
editing video on Adobe Premiere.

I'll be working with video a lot - likely on a 
weekly to daily basis. I tried on my computer 
Saturday after our football scrimmage and it was 
very slow, lagged and often would go unresponsive 
- to the point where I couldn't work on the video 
and couldn't release any footage.

Please let me know what they next step could be to 
help me with this. I've cc'd my supervisor and 
athletic director Randi Lydum.

Thank you in advance for your help!
 Add Attachment