Service Request Ticket - # 79561

Service Request Information

CONTACT Name Ilievski, Bojan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 23, 2022 02:36 PM
Department Business/Economics Division Phone 88346
Location Email ilievskib@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20220069[Edit Inv] (opens in a new window) Bldg/Room WEST 113A
Service Tag Description Apple 16-inch MacBook Pro: Apple M1 Max Chip with 10-core CPU and 32-core GPU, 1TB SSD - Space Gray #MK1A3LL/A
Serial No. SR72M9PW71X Location Bojan Ilievski

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC BC:D0:74:73:5D:F8


Bluetooth NIC BC:D0:74:69:CE:6C

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
New Equip. Setup
Email

Public
Entered by Date Memo
Adriana Ramsay Sep 15, 2022 01:44 PM 
Status changed from (1) Pending to (5) Completed
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Adriana Ramsay Sep 13, 2022 02:55 PM 
****This is an email****
Bojan says, Not today. I won’t be until Thursday.
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Adriana Ramsay Sep 13, 2022 02:53 PM 
****This is an email****
Yes. Do I come to you, or do you come to my 
office?
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Adriana Ramsay Sep 13, 2022 02:53 PM 
****This is an email****
Hello Bojan

Good Evening 

Your MacBook laptop was ready. I am not sure if you haven't got it from last 
Aug 26.  When do you have an available day and time? Please let me know.

Have a good day 

Best
Adriana
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Adriana Ramsay Sep 13, 2022 02:10 PM 
****This is an outgoing email****
Hi Bojan,

I need some additional information regarding 
service request #79561

Description: Macbook set up 20220069[Edit Inv]
Hello, 

We have your new Macbook laptop ready to be 
delivered and set up.  To prepare, if this 
delivery is replacing an existing station, please 
ensure that you move all of your files from that 
machine onto your H: drive or otherwise back them 
up.  Anything left on an old machine will not be 
accessible from your new one.  If you have any 
questions or need help backing up your data, 
please email me back or call our office at 8-8925.

Once that is complete, we can set up your new 
equipment.  Please let us know your availability 
for the next few business days so that we can 
schedule a time to set it up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician
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Public
Joanie Kinnaman Sep 13, 2022 09:51 AM 
Priority changed from (3) Priority to (2) High Priority.
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Joanie Kinnaman Sep 13, 2022 09:51 AM 
Bojan called asking status of his MACBOOK 20220069[Edit Inv]  
Please schedule delivery with him
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Adriana Ramsay Aug 26, 2022 03:11 PM 
****This is an email****
Subject:  New Dell Computer 20220069[Edit Inv] Setup

Hello Bojan, 

We have your new Dell Computer 20220069[Edit Inv] ready to be delivered and 
set up.  To prepare, if this delivery is replacing an existing 
station, please ensure that you move all of your files from that 
machine onto your H: drive or otherwise back them up.  Anything left 
on an old machine will not be accessible from your new one.  If you 
have any questions or need help backing up your data, please email 
me back or call our office at 8-8925.

Once that is complete, we can set up your new equipment.  Please let 
us know your availability for the next few business days so that we 
can schedule a time to set it up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician
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Alix Karkanen Aug 23, 2022 02:36 PM 
just laptop 20220069[Edit Inv]
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