Service Request Ticket - # 79572

Service Request Information

CONTACT Name Boyson, Tracy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 26, 2022 09:07 AM
Department Behavioral Sciences Division Phone 8987
Location Email boysont@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20180397[Edit Inv] (opens in a new window) Bldg/Room SSC 233
Service Tag Description Apple iMac 21.5 Intel Corei5 dual 2.3GHz MMQA2LL/A
Serial No. D25XK00CH7JY Location Chris Brooks, Computer Science NTT Instructor

CPU Intel Core i5(2.3GHz dual-core, 3MB L3)


OS MAC OS X 10.13 (High Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938;

Wired NIC 68:FE:F7:03:F6:F0


Wireless NIC 14:20:5E:0C:9E:A8


Bluetooth NIC 14:20:5E:0C:9E:A9


TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public

Entered by Date Memo
Jacob Limas Oct 10, 2022 09:36 AM
Status changed from (1) Pending to (5) Completed
Add Attachment
Jacob Limas Oct 10, 2022 09:36 AM
Got everything updated.
Add Attachment
Jacob Limas Oct 05, 2022 12:07 PM
It finally updated to monterey, so the rest of the 
updates will work.
Add Attachment
Jacob Limas Oct 05, 2022 10:46 AM
The wou number is 20180397[Edit Inv]
Add Attachment
Jacob Limas Sep 08, 2022 08:39 AM
Task reassigned to Jacob Limas.
Add Attachment
Jacob Limas Sep 02, 2022 04:12 PM
Task reassigned to UCS Tech.
Add Attachment
Jacob Limas Sep 02, 2022 04:12 PM
If anyone can touch this in the week, she knows 
that it works. The mouse and keyboard needed to be 
charged and the software needs a bunch of updates, 
so just do a soft reimage. After it's done, let 
Tracy know about it.
Add Attachment
Jacob Limas Aug 26, 2022 04:06 PM
I have to update inventory, but I don't have the WOU 
number.
Add Attachment
Jacob Limas Aug 26, 2022 03:53 PM
Took a look at it and it works just needs a 
few updates and stuff for it.
Add Attachment
Jacob Limas Aug 26, 2022 03:52 PM
Task reassigned to Jacob Limas.
Add Attachment
Lourdes Salazar Aug 26, 2022 09:07 AM
****This is an email****
Hello UCS,

This equipment has been in storage and could use a 
look at.
Could you please stop by ITC 304 and check the 
computer setup and network ports.
I'll be around ITC today until 4:15 and back on 
Monday. If you have questions stop by ITC 310B and 
see me.

Please let me know when it is all set up.

Thanks,
Tracy
Add Attachment