Service Request Ticket - # 79582

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 29, 2022 01:18 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20200587[Edit Inv] (opens in a new window) Bldg/Room HL Reference Desk
Service Tag Description Xerox Phaser 3330/DNI
Serial No. S9BR556487 Location Nora Solvedt

Model Xerox Phaser 3330 Hostname hl-library community users
Notes Ink/Toner Refill

Wired NIC 9C:93:4E:75:D7:7A

TECHS Submitted by Lauryn Aronson Contact laronson20@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
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Lauryn Aronson Sep 12, 2022 01:41 PM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Sep 12, 2022 01:41 PM 
Status changed from (1) Pending to (5) Completed
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Lauryn Aronson Sep 12, 2022 01:41 PM 
****email****


Hi Lauryn,

I believe this ticket can be closed now. 

Thank you,
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Lauryn Aronson Sep 12, 2022 01:17 PM 
****This is an outgoing email****
Hi Christopher,

We were just following up with you regarding a 
service request that we have for you.  (#79582)

Description: can't print to printer with VDI

We were wondering if this has been resolved for you 
or if we can still be of assistance with this.  If 
so, just let us know, we'll be happy to help.

Thanks,
Lauryn Aronson
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Lauryn Aronson Aug 29, 2022 01:18 PM 
printer HL-communityusers 

printer error "could not connect to print server"
printer not processing printing requests from VDI 
stations (tried with multiple stations and 
multiple users; normal computers are fine). sounds 
like this has been an issue before and had been 
resolved
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