Service Request Ticket - # 79594

Service Request Information

CONTACT Name Whiting, Allissa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 30, 2022 02:40 PM
Department Student Enrichment Program Phone
Location Email whitinga@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210785[Edit Inv] (opens in a new window) Bldg/Room SSC 114
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C70014 Location Andrew Fletcher

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:4F:BC:17


Wireless NIC D4:54:8B:BF:CA:FC

TECHS Submitted by Lauryn Aronson Contact laronson20@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public
Entered by Date Memo
Jacob Limas Sep 22, 2022 04:53 PM 
Status changed from (1) Pending to (5) Completed
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Jacob Limas Sep 22, 2022 04:53 PM 
I took the laptop back to the department.
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Jacob Limas Sep 22, 2022 01:23 PM 
Task reassigned to Jacob Limas.
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Jacob Limas Sep 22, 2022 01:23 PM 
They asked us to return it after imaging it, so it's 
not really a set up
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Jose Angulo Sep 20, 2022 11:11 AM 
Task reassigned to UCS Tech.
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Jose Angulo Sep 20, 2022 11:11 AM 
on rack
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Jose Angulo Sep 15, 2022 09:37 AM 
****Sent email*****
Hi Christopher,

I need some additional information regarding 
service request #79594


Description: Set up 20210785[Edit Inv]


Your Dell laptop has been reimaged and is ready to 
be delivered. We have Adobe apps, Microsoft 
Office, and Zoom installed.


Some additional questions for your setup and to 
update inventory:

Do you need any additional software?

Who would you like as admins?

Can I have the building and room number of where 
it's going?

Lastly, what is your availability for the next few 
business days?


Thank you and have a wonderful day,

Jose
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Jose Angulo Sep 06, 2022 08:21 AM 
Task reassigned to Jose Angulo.
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Lauryn Aronson Aug 30, 2022 02:40 PM 
Allissa Whiting
V00329729

user leaving wou. computer needs to be reimaged 
and returned to SEP. computer is in inbox
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