Service Request Ticket - # 79596

Service Request Ticket - # 79596

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Service Request Information

CONTACT	Name	Gonzalez, Michael	Date	Aug 31, 2022 10:48 AM
	Department	Athletics	Phone
	Location		Email	gonzalezmr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190705 (opens in a new window)	Bldg/Room	NPE 115
	Service Tag	4DBP513	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	4DBP513	Location	Michael Gonzalez, Office Specialist 2
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:82:02:85

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Sep 09, 2022 09:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Sep 09, 2022 09:48 AM	There hasn't been a complain on it, and the issue should have been resolved since it was just running an .reg file that changes the registy.	Add Attachment
Jacob Limas	Sep 08, 2022 12:28 PM	He said he just passed the information over and doesn't know if it is resolved or not	Add Attachment
Jacob Limas	Sep 08, 2022 08:19 AM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Sep 08, 2022 08:19 AM	Emailed him if it got resolved or not	Add Attachment
Jacob Limas	Sep 02, 2022 04:18 PM	This might be done, all he should have had to do was open the zip file and install the .reg file that would change the browser settings in the registry.	Add Attachment
Sam Sevugan	Aug 31, 2022 11:55 AM	**This is an email** I will be out friday. Tomorrow works for me. W#20190705	Add Attachment
Sam Sevugan	Aug 31, 2022 10:49 AM	**This is an email** Their tech did say if I have Chrome open it will create problems even if I use Firefox for Tixs. If you can get a service request going that would be great.	Add Attachment
Sam Sevugan	Aug 31, 2022 10:48 AM	John said: I would give them a call, it looks like they can use Firefox without issues, but if they want to use Chrome or Edge, setup a SR and we can go out and run the registry fixes they provided.	Add Attachment
Sam Sevugan	Aug 31, 2022 10:48 AM	**This is an email** Hey UCS, I received this from our credit card company that we use to sell tickets but I did not want to do any software update without checking with UCS.	Add Attachment