Service Request Ticket - # 79597

Service Request Information

CONTACT Name Olson, Jessica   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 31, 2022 10:56 AM
Department Facilities Services Phone 88156
Location Email olsonje@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210790[Edit Inv] (opens in a new window) Bldg/Room PS
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C700UO Location Jessica Olson

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:4F:BD:C7


Wireless NIC D4:54:8B:AD:A3:C7

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact jangulo15@wou.edu 88925

Tracking

Entered by Date Memo
Jose Angulo
Email

Public
Entered by Date Memo
Jacob Limas Aug 31, 2022 04:21 PM 
Task reassigned to Jose Angulo.
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Jacob Limas Aug 31, 2022 04:21 PM 
Status changed from (1) Pending to (5) Completed
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Jacob Limas Aug 31, 2022 04:21 PM 
Jose fixed it
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Sam Sevugan Aug 31, 2022 10:57 AM 
20210350[Edit Inv]
20210790[Edit Inv]
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Sam Sevugan Aug 31, 2022 10:56 AM 
Jessica wanted to restart her setup so she 
unplugged the dock device's power supply and she 
has been trying to get it to turn on by 
replugging, holding down power but nothing seems 
to be working. She is hoping a tech can head over 
when available today.
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