Service Request Ticket

Service Request Information

CONTACT	Name	Guy, Trisha	Date	Aug 31, 2022 01:21 PM
	Department	Student Health & Counseling Center	Phone	88844
	Location		Email	guyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20140397 (opens in a new window)	Bldg/Room	SHCC
	Service Tag		Description	Xerox 3260/DI Monochrome Laser Printer
	Serial No.	K7A221078	Location	Trisha Guy
	Model	Phaser 3260DI	Hostname
	Notes	Up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack	Ink/Toner Refill	Standard Capacity Print Cartridge: 1,500 pages 106R02775 High Capacity Print Cartridge: 3,000 pages 106R02777 Drum Cartridge: 10,000 pages*** 101R00474
	Wired NIC	9C:93:4E:39:BD:17

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	omagno20@wou.edu	88925

Entered by	Date	Memo
Oneil Miguel			Email Public
Entered by	Date	Memo
Oneil Miguel	Sep 12, 2022 10:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Oneil Miguel	Sep 12, 2022 10:44 AM	Delivered it back to her. Completed.	Add Attachment
Oneil Miguel	Sep 09, 2022 10:24 AM	Would like the printer to be returned Monday (Sept. 12) at 9am.	Add Attachment
Monica Valencia	Sep 09, 2022 09:36 AM	Task reassigned to Oneil Miguel.	Add Attachment
Monica Valencia	Sep 07, 2022 10:10 AM	Bought back printer to test out what piece needs to get replaced	Add Attachment
Monica Valencia	Sep 06, 2022 10:41 AM	Emailed for availability	Add Attachment
Monica Valencia	Sep 06, 2022 10:31 AM	Task reassigned to Monica Valencia.	Add Attachment
Jacob Limas	Aug 31, 2022 04:24 PM	It prints the front side and then jams as it flips to the back side. I think it's a part issue, but have to wait for Monica	Add Attachment
Sam Sevugan	Aug 31, 2022 01:31 PM	**This is an email** It has been happening for a couple of weeks now.	Add Attachment
Sam Sevugan	Aug 31, 2022 01:22 PM	Room 203 SHCC	Add Attachment
Sam Sevugan	Aug 31, 2022 01:21 PM	Good afternoon, My printer is having issues with paper jams each time it tries to print a duplex copy.	Add Attachment