Status changed from (7) Waiting for Contact to (5) Completed

Task reassigned to Lauryn Aronson.

Task reassigned to UCS Tech.

****This is an outgoing email****
Hi Denise,

I need some additional information regarding service 
request #79608

Description: InDesign opening files as 'read only'

I was reading the notes for your service request and 
I don't think we tried updating your adobe apps. If 
you open the creative cloud app and sign in with your 
WOU email "@wou.edu" and your portal password it 
should automatically do updates. I would leave this 
open for a while to fully finish these updates.

Also, if you are on campus anytime we can visit your 
office or you could visit the UCS office and we can 
troubleshoot your computer.

Thanks,
Jose
UCS

Task reassigned to UCS Tech.

****email****

I don't think anything can be done - I think I 
just keep getting disconnected from the servers 
throughout the day. As long as I save everything 
on my desktop, I don't get the read-only messages 
as frequently. 

Or the "file is locked" message, typically on 
photos I recently worked on. 

I restarted my computer a couple of times today, 
but have been getting this message (below) 
throughout the morning. It goes away fairly 
quickly, starts over at 12 seconds.. 

Status changed from (1) Pending to (7) Waiting for Contact

****This is an email****
Hi Denise,

What drive/ folder are you opening the files from? 
If we can get that then Dave will be able to reset 
the permissions on the drive and hopefully that 
will fix the issue.

Thanks,
Justin 

****This is an outgoing email****
Hi Denise,

We were just following up with you regarding a 
service request that we have for you.  (#79608)

Description: InDesign opening files as 'read only'

We were wondering if this has been resolved for you 
or if we can still be of assistance with this.  If 
so, just let us know, we'll be happy to help.

Thanks,
Justin Cope

****This is an outgoing email****
Hi Denise,

I need some additional information regarding service 
request #79608

Description: InDesign opening files as 'read only'

I was talking to John about what we can do for your 
computer and he was saying that it sounds like Adobe 
is kinda keeping a phantom file open which is why 
things keep opening in read only mode. He said the 
easiest way to fix it is to just do a restart and 
that should make it stop doing it. If you want we 
can also set up a time to meet up with you whenever 
you are free as well.

Thanks,
Justin Cope