Her camtasia should now be working, we tested it and no watermarks showed up and no trial error popped up.

She'll come in January 3rd around 10 am to fix the camtasia issue.

****This is an email****
So I’ve got a slightly new problem. The “trial” on Camtasia on my new machine has ended. So now I can’t even do the recording on my new machine. It says something like “sorry trial has ended” and I need to buy the software.

I had a process going where I was recording with the new machine (because the audio is much better and its where I’m doing most of my work now) and then I would do the export on my old machine so that the water mark didn’t happen. Now I can’t even do the recording and I’m having to try to record on the old machine. This is extra hard when using slides developed on the newer Powerpoint which sometimes doesn’t show up right on the older Mac with the old power point version. 

I know the term is almost done I’m still producing video lectures. Is there anything UCS can do to help? Can I borrow a another Mac laptop like my new machine just for the Camtasia (just for the next two weeks or so until we get my machine’s Camtasia fixed)?

Thanks,
Ava

Fixed her printer issue, she needed keychain reset

****email****

Hi Jacob,

Thanks for the quick reply. In addition to the 
three issues identified below, I can’t seem to 
connect to WOU Secure with my new machine this 
morning. It says it is online, but not even a 
google search works. My 2015 machine is operating 
(thank goodness or I wouldn’t be able to work). I 
tried restarting the new computer, but this didn’t 
fix anything. I’ll need help fixing this as it 
makes my new computer completely un-usable.

With regards to the other three items:

1) Glad this can be fixed quickly. I need Camtasia 
for teaching my current classes.

2) My new bag did not come with a shoulder strap. 
I’d either like that missing item delivered or 
would like my old bag back. Also if WOU is really 
concerned about tracking inventory on an item of 
such low value as these bags (which seems like a 
poor use of time), then UCS should consider a 
better tagging system as currently you are putting 
ID tags on disposable paper board. 

3) Oneil said he would look for the adapter and 
send me an email later in the day. That hasn’t 
happened yet which is okay, but I just wanted to 
keep this on the list so we didn’t lose track of 
it.  The point of the new computer was that I 
would be able to run both monitors, but it doesn’t 
seem like I have the hardware at present to do so.

Thanks,
Ava

****This is an email****
Hi Oneil and Lauryn,

I’m sending this email to make sure I’m 
communicating with everyone. I’m requesting that

1) someone fix the install on my Camtasia on my 
new machine. It doesn’t seem to be fully installed 
and is asking for a software key.

2) I’m requesting I be given back my old laptop 
bag that I was made to give over or I’d like the 
shoulder strap for the new bag. This is an 
important feature for me and I’m still unclear why 
I was forced to exchange bags.

3) I’m requesting that I be given an adapter to be 
able to use the multi monitor feature.

Thank you,
Ava

delivered. she needs a cord/adapter to connect her 
laptop to a second monitor.

Status changed from (6) Ready to Deliver to (7) Waiting for Contact

asked if she's available next thurs afternoon

Status changed from (1) Pending to (6) Ready to Deliver

whoops. forgot to read all of this ticket to see 
the previous email...

TL;DR 
she needs camtasia
she needs admin rights
she needs to be able to connect her gmail to mac 
mail
she is keeping the 2015 until dec but returning 
the 2020 now
need to make sure the new machine will connect to 
her monitors 

****This is an outgoing email****
Hi Ava,

I need some additional information regarding 
service request #79609

Description: GFA Setup 20220034 

Your computer has been imaged and is ready to be 
picked up or delivered. Do you need any specialty 
software on it? Additionally, will anyone besides 
you need admin rights?

Are you able to return both 20200786 and 20150201 
when you receive the new laptop? And, to confirm, 
you are planning on using the monitor and dock you 
received in your previous setup, correct?

I hope you are well.

Thank you,

Lauryn Aronson
UCS Tech.

****This is an email****
Thanks for reaching out. The only software that comes to mind right away is Camtasia for video editing. I know I’ll need that added by you. I think everything else is downloads (eg.SAS, VLC, R Studio, CiscoAnyConnect, Dropbox, etc). As long as I am set up as an administrator on my machine I should be able to put most stuff I need onto it and get it hooked up with my iCloud account (where I keep most of my files). I am a Mac Mail user - that should already be on there - I’m hoping it will be straightforward to connect my WOU G-mail account to Mac Mail.  

That said, this is not a good month for me for switching computers. We had discussed doing this computer change in July, or August, and now it sounds like September. I have some family obligations this month and a very heavy lift to get ready for fall classes with some semi-new course preps. You all are probably swamped too I would guess. However, I am super excited for my new machine!!!

Would it be possible for you to bring the new machine, take the machine I was given in spring, but not take my old 2015 machine until I have time (likely in December) to move everything off of it? Let me know what you think. 

One of the main reasons for changing to this new computer is so that I can hook up two screens. I don’t know if you need to install any particular software on the computer to make that work. I have two screens in my office right now, one is the current DELL model you are giving out (tag#: 20200782), and the other is an old Mac monitor (20081112) that may need an adapter to be hooked into the system (if it can be compatible at all).  If the Mac monitor is not compatible then I will need a second DELL monitor.

- Ava

Task reassigned to Lauryn Aronson.