Service Request Ticket

Service Request Information

CONTACT	Name	Graziano, Leigh	Date	Sep 06, 2022 01:44 PM
	Department	Humanities Division	Phone	89360
	Location		Email	grazianol@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161183 (opens in a new window)	Bldg/Room	PDR PDR
	Service Tag		Description	Apple MacBook Air 13-inch #Z0UV
	Serial No.	C1MTV4WTJ1WV	Location	PDR pile - wiped
	CPU	Intel Core i7(2.2GHz dual-core , 4MB L3 cache)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201MAC XXXX2016005511; CANCELED JUNE2018 DO NOT LOAD--Adobe CC 201 desktop(named user) SEPT2017--
	Wireless NIC	D4:61:9D:29:7F:BA
	Bluetooth NIC	D4:61:9D:29:7F:BB

TECHS	Submitted by	Jose Angulo	Contact	jangulo15@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Sep 07, 2022 03:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Sep 07, 2022 03:48 PM	Re-installed printer driver and she was able to print properly	Add Attachment
Lauryn Aronson	Sep 06, 2022 03:29 PM	Task reassigned to Monica Valencia.	Add Attachment
Lauryn Aronson	Sep 06, 2022 03:29 PM	she wants to be able to print like she used to-- enter last name, username, passcode, then go down and get the papers she printed out. not sure what that looked like or what software she is using to print	Add Attachment
Lauryn Aronson	Sep 06, 2022 03:26 PM	went over there. didn't fix the issue fully. went through Word to add the passcode, then hit print. the print job went through to the printer but wouldn't actually print unless i clicked on the job and entered the passcode on the printer itself.	Add Attachment
Jose Angulo	Sep 06, 2022 01:44 PM	w20161183 maaske 311. Available 9/6 until 3pm, 9/7 from 11am to 4pm	Add Attachment