Service Request Ticket - # 79631

Service Request Information

CONTACT Name Harris, Morgan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 12, 2022 09:35 AM
Department Advancement & Foundation Phone 88814
Location Email harrism@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200171[Edit Inv] (opens in a new window) Bldg/Room SAC 106
Service Tag 9W50673 Description Dell Latitude 5400
Serial No. 9W50673 Location Dana Nunez-Silva

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Windows 10 Enterprise 64bit Software

Wired NIC CC:48:3A:5B:9E:8F


Wireless NIC AC:12:03:36:86:E3

TECHS Submitted by Lauryn Aronson Contact laronson20@wou.edu 88925
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

Public
Entered by Date Memo
Jose Angulo Oct 07, 2022 02:41 PM 
He returned it the same day, and we can't replicate 
the problem
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Lauryn Aronson Sep 12, 2022 11:19 AM 
Task reassigned to Justin Cope.
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Lauryn Aronson Sep 12, 2022 11:19 AM 
Status changed from (1) Pending to (5) Completed
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Justin Cope Sep 12, 2022 10:12 AM 
left at front desk with Lauryn
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Justin Cope Sep 12, 2022 10:11 AM 
the hard drive was probably unseated somehow 
unplugged it and pulgged it back in and now it is 
working
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