Service Request Ticket - # 79635

Service Request Information

CONTACT Name Witwer, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 12, 2022 12:54 PM
Department Business/Economics Division Phone 88421
Location Email witwerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210806[Edit Inv] (opens in a new window) Bldg/Room WEL 221G
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C700U0 Location Daniel Rich

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:4F:C0:17


Wireless NIC D4:54:8B:AB:62:B0

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
New Equip. Setup
Email

Public
Entered by Date Memo
Moshe Martinez Oct 03, 2022 03:51 PM 
Status changed from (1) Pending to (5) Completed
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Moshe Martinez Oct 03, 2022 03:45 PM 
Setup was delivered and printers were connected. Brought back old equipment: Tower 20141258[Edit Inv], Mon 20111055[Edit Inv] and will PDR it
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Jose Angulo Sep 29, 2022 09:25 AM 
******Email*****
I am not in WOU today. I´m only there on Mondays 
and Wednesdays. Any of these days would work for 
me. Please let me know how to proceed then.

Thank you so much for everything,
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Jose Angulo Sep 29, 2022 08:14 AM 
Emailed for more times he is available.
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Lauryn Aronson Sep 27, 2022 12:45 PM 
****email****
Dear Jose!

Hi! Thank you so much for asking all these things.

As for software: I work with R and Python. But I 
can install these on my own, no problem with that. 
Does the computer come with Powerpoint, word and 
excel?

Building: west house, office 203.

I´m teaching from noon until four on wednesday. 
But I´ll be there early, at around 11 am. Does 
that work for you?

This is a completely new computer and I´m new 
faculty. So I don´t have any files that need to be 
saved.

Let me know if you need any other information, 
tahnk you so much!

Alejandro
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Jose Angulo Sep 27, 2022 08:19 AM 
Emailed alejandro abarca for availability. 
abarcaa@wou.edu
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Joanie Kinnaman Sep 14, 2022 02:21 PM 
inv#2022-0212
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Adriana Ramsay Sep 13, 2022 01:11 PM 
****This is an email****
Subject:  New Dell Computer Setup

Hello Kathy, 

We have your new laptop and monitor ready to be delivered and set up.  To 
prepare, if this delivery is replacing an existing station, please ensure that 
you move all of your files from that machine onto your H: drive or otherwise 
back them up.  Anything left on an old machine will not be accessible from your 
new one.  If you have any questions or need help backing up your data, please 
email me back or call our office at 8-8925.

Once that is complete, we can set up your new equipment.  Please let us know 
your availability for the next few business days so that we can schedule a time 
to set it up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician
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Alix Karkanen Sep 12, 2022 12:54 PM 
laptop 20210806[Edit Inv]
doc 20210615[Edit Inv]
mon 20210548[Edit Inv]
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