Service Request Ticket - # 79638

Service Request Information

CONTACT Name Alapai, Ikaika   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 12, 2022 12:59 PM
Department The Research Institute Phone 89227
Location Email alapaii@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20210807[Edit Inv] (opens in a new window) Bldg/Room TODD 236
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C7003Y Location Gabby Lemus Macias

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:51:88:E9


Wireless NIC D4:54:8B:C0:17:C8


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jangulo15@wou.edu 88925

Tracking

Entered by Date Memo
Jose Angulo
Email

Public

Entered by Date Memo
Joanie Kinnaman Nov 08, 2022 04:17 PM
inv# 2022-0216
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Jose Angulo Oct 14, 2022 01:20 PM
Status changed from (1) Pending to (5) Completed
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Jose Angulo Oct 14, 2022 01:20 PM
delivered to gabby macias, she took it for remote 
work
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Jose Angulo Oct 13, 2022 08:22 AM
delivering at 9am
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Michael Volkmann Oct 12, 2022 01:19 PM
Task reassigned to Jose Angulo.
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Adriana Ramsay Oct 11, 2022 04:32 PM
She wants to set it up on Thursday at 9:00 am. Is 
anyone who can set it up for her? I can't make work 
for me but I'm not here at work.
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Michael Volkmann Oct 11, 2022 01:05 PM
Gabby added as admin. Finished updates. Laptop is on 
the rack with the rest of the equipment and ready to 
be set up.
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Lauryn Aronson Oct 11, 2022 12:39 PM
Status changed from (7) Waiting for Contact to (1) Pending
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Lauryn Aronson Oct 11, 2022 12:39 PM
****email****

Hello Lauryn,

Here is Gabby's email: lemusmaciasg@wou.edu
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Lauryn Aronson Oct 04, 2022 12:09 PM
****email****

Hello Lauryn,

Gabby is in the process of setting up their 
account. I will send their username when it is set 
up.
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Lauryn Aronson Sep 27, 2022 12:22 PM
can't find her gabby's account. just emailed to ask 
for the username
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Lauryn Aronson Sep 27, 2022 12:12 PM
****email****

Hello Lauryn,

This is for Gabby Lemus she will need to be the 
admin for this. She will be working primarily 
remotely, and my colleague Jazming Prado will come 
to pick up the equipment. Please let her know when 
a good time would be to do so. No additional 
software is needed.

Thank you,
Ikaika
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Joanie Kinnaman Sep 21, 2022 03:07 PM
Ikaika is on vacation and hoping that these orders 
will go through without a glitch.  These are not for 
him directly, but instead for his staff
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Lauryn Aronson Sep 20, 2022 11:12 AM
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Sep 20, 2022 11:00 AM
****This is an outgoing email****
Hi Ikaika,

I need some additional information regarding 
service request #79638

Description: Set up 20210789[Edit Inv]

Your computer has been imaged and is ready to be 
delivered or picked up. Do you need any specialty 
software? Additionally, will anyone besides you 
need admin rights?

Please let me know whether you would like one of 
our techs to deliver the computer and equipment or 
if you would rather pick it up. When would you be 
available for this?

I hope you are well.

Thank you,

Lauryn Aronson
UCS Tech.
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Public
Lauryn Aronson Sep 20, 2022 10:56 AM
imaged, updated, admin
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Lauryn Aronson Sep 19, 2022 08:22 AM
Task reassigned to Lauryn Aronson.
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Jose Angulo Sep 15, 2022 12:12 PM
Lauryn is imaging this
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Joanie Kinnaman Sep 14, 2022 04:20 PM
second monitor 20210540[Edit Inv]
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Lauryn Aronson Sep 12, 2022 04:21 PM
20210789[Edit Inv] is not operational; it needs new parts. 
swapped for 20210807[Edit Inv].

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Alix Karkanen Sep 12, 2022 12:59 PM
for Gabby Lemus Macias
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Alix Karkanen Sep 12, 2022 12:59 PM
l 20210789[Edit Inv]
doc 20210617[Edit Inv]
mon 20201025[Edit Inv]
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