Service Request Ticket - # 79639

Service Request Information

CONTACT Name Alapai, Ikaika   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 12, 2022 01:01 PM
Department The Research Institute Phone 89227
Location Email alapaii@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210783[Edit Inv] (opens in a new window) Bldg/Room TODD 220
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C6002T Location Kat Martinez

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:51:8A:F7


Wireless NIC 2C:6D:C1:AC:47:D9

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Oct 19, 2022 11:52 AM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia Oct 19, 2022 11:52 AM 
Task reassigned to Monica Valencia.
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Monica Valencia Oct 19, 2022 11:52 AM 
Picked up 10/11/22
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Lourdes Salazar Sep 28, 2022 09:07 AM 
****This is an email****
the laptop is by my desk, sorry - Lauryn Aronson
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Jose Angulo Sep 27, 2022 10:37 AM 
****This is an email******
This is actually meant for Kat Martinez, she will 
need admin rights. She is located in Todd Hall 
220. I have included her in this email to set a 
time and day for set up. No additional software is 
needed.
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Jose Angulo Sep 27, 2022 10:12 AM 
***This is an email****
This is for Gabby Lemus she will need to be the 
admin for this. She will be working primarily 
remotely, and my colleague Jazming Prado will come 
to pick up the equipment. Please let her know when 
a good time would be to do so. 

Thank you,
Ikaika
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Jose Angulo Sep 21, 2022 02:57 PM 
Task reassigned to New Equip. Setup.
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Jose Angulo Sep 21, 2022 02:57 PM 
Task reassigned to UCS Tech.
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Jose Angulo Sep 15, 2022 12:07 PM 
Task reassigned to Jose Angulo.
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Joanie Kinnaman Sep 14, 2022 03:39 PM 
second monitor W#20200494[Edit Inv]
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Jose Angulo Sep 14, 2022 03:20 PM 
****This is an outgoing email****
Hi Ikaika,

I need some additional information regarding 
service request #79639

Description: Set up 20210783[Edit Inv]

Your Dell laptop, doc, and monitor are almost 
ready to be delivered. We have Adobe apps, 
Microsoft Office, and Zoom installed.

Some additional questions for your setup:
Do you need any additional software?
Who would you like as admins?
Can I have your building and room number?
Lastly, what is your availability for the next few 
business days to set it up with you?

Thank you and have a wonderful day,
Jose Angulo
UCS Technician
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Public
Alix Karkanen Sep 12, 2022 01:01 PM 
for kat martinez
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Alix Karkanen Sep 12, 2022 01:01 PM 
doc is 20210618[Edit Inv]
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Alix Karkanen Sep 12, 2022 01:01 PM 
l 20210783[Edit Inv]
doc 2021018
mon 20210543[Edit Inv]
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