Service Request Ticket

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Service Request Information

CONTACT	Name	Espino Perez, Kathy	Date	Sep 12, 2022 01:37 PM
	Department	Behavioral Sciences/ Psychological Sciences	Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190229 (opens in a new window)	Bldg/Room	TODD 332
	Service Tag	B3H22X2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	B3H22X2	Location	Kathy Espino-Perez, NEW T/TT Psychology
	CPU	Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; SPSS from Student Tech Campus Site license(needs re-Auth every July 30) v26 FALL2019;
	Wired NIC	C8:F7:50:86:6C:D7
	Wireless NIC	DC:FB:48:CC:D2:1F

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact		88925

Tracking

Entered by	Date	Memo
UCS Tech			Email Public
Entered by	Date	Memo
Jack Martinis	Aug 10, 2023 11:34 AM	Task reassigned to UCS Tech.	Add Attachment
Jack Martinis	Aug 10, 2023 11:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Aug 10, 2023 11:34 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Aug 10, 2023 11:34 AM	I sent an email twice, if it is an issue in the future they will inquire. They are off contract until fall 2023.	Add Attachment
Jack Martinis	Aug 10, 2023 11:33 AM	**This is an outgoing email** Hi Kathy, I was checking in on this service request I have for you regarding an SPSS license; this was made all the way back in September of 2022. Is this still an issue for you? -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Jun 26, 2023 02:36 PM	**This is an outgoing email** Hi, We were just following up with you regarding a service request that we have for Kathy. (#79641) Description: SPSS License We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, and we'll be happy to help. Thanks, -Jack Martinis -UCS Tech.	Add Attachment
Jacob Limas	Jun 16, 2023 04:37 PM	Task reassigned to UCS Tech.	Add Attachment
Jacob Limas	Jun 16, 2023 04:37 PM	She still didn't respond to my emails. Dave McEvilly is in charge of the SPSS license, so I recommend working with him and scheduling a time with Kathy.	Add Attachment
Jacob Limas	Jun 08, 2023 01:33 PM	We have to schedule a time with her and make sure Dave is here because he handles the SPSS license. She didn't respond to my emails and I doubt I will get this done before leaving.	Add Attachment
Jacob Limas	Jun 02, 2023 04:47 PM	**This is an email** Hey Kathy, I wanted to check in one more time about the SPSS license. Sorry, it's a little inconvenient because we need one of the people in the back and I don't fully know their schedule because they have been needing to go to appointments. If you come in after 2 on Tuesday or Wednesday, we can help you. Please let me know! Thank you, Jacob Limas UCS Tech	Add Attachment
Jacob Limas	May 18, 2023 12:04 PM	Task reassigned to Jacob Limas.	Add Attachment
Lauryn Aronson	May 18, 2023 11:44 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Lauryn Aronson	May 18, 2023 11:44 AM	planning to go through t drive to find instructions for this. but if you're looking at this ticket and know how to do this or want to try, you are more than welcome ;) haven't responded to the email yet. lmk if you want the chain forwarded to you	Add Attachment
Lauryn Aronson	May 18, 2023 11:22 AM	she wants to know when she can come by to have spss installed	Add Attachment
Lauryn Aronson	May 18, 2023 11:13 AM	...also sent her an email about seeing if it was resolved	Add Attachment
Jacob Limas	May 17, 2023 01:28 PM	Sent her an email about seeing if it was resolved.	Add Attachment
Lauryn Aronson	Feb 27, 2023 02:28 PM	Task reassigned to UCS Tech.	Add Attachment
Lauryn Aronson	Jan 11, 2023 10:15 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jan 11, 2023 10:15 AM	sent follow-up email to ask if it's been resolved	Add Attachment
Jose Angulo	Oct 25, 2022 09:59 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Jose Angulo	Oct 14, 2022 01:30 PM	**outgoing email* Hi, We were just following up with you regarding a service request that we have for Kathy. (#79641) Description: SPSS License We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, and we'll be happy to help. Thanks,	Add Attachment
Lauryn Aronson	Oct 13, 2022 12:17 PM	Task reassigned to UCS Tech.	Add Attachment
Lauryn Aronson	Oct 13, 2022 12:17 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Lauryn Aronson	Sep 20, 2022 10:56 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Sep 20, 2022 10:28 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Sep 20, 2022 10:28 AM	emailed to ask if she could bring her laptop in	Add Attachment
Joanie Kinnaman	Sep 20, 2022 10:00 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joanie Kinnaman	Sep 20, 2022 09:59 AM	I received an email today that they've upgraded to v 29. Both V 28 & V 29 are available for her	Add Attachment
Joanie Kinnaman	Sep 14, 2022 03:24 PM	installed on the T: Drive	Add Attachment
Alix Karkanen	Sep 12, 2022 01:37 PM	needs spss installed on T drive	Add Attachment