Service Request Ticket - # 79644

Service Request Information

CONTACT Name UCS, Tech   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 12, 2022 04:24 PM
Department University Computing Solutions Phone 88654
Location Email ucshelpdesk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210789[Edit Inv] (opens in a new window) Bldg/Room TODD
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C7002R Location Elizabeth Soria

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:4F:C3:5F


Wireless NIC D4:54:8B:BF:CA:ED

TECHS Submitted by Lauryn Aronson Contact laronson20@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
Jacob Limas Oct 24, 2022 12:07 PM 
It's still getting updated. I will give it to Joanie 
once it's done
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John Rushing Oct 04, 2022 12:05 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Oct 04, 2022 12:05 PM 
Task reassigned to John Rushing.
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John Rushing Oct 04, 2022 12:05 PM 
Fan was replaced today.  Jose is imaging the laptop on the back counter.  The loud fan noise seems to be fixed.
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John Rushing Sep 30, 2022 02:07 PM 
Dell Dispatch:
You have successfully submitted request SR152908648.
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Lauryn Aronson Sep 12, 2022 04:24 PM 
tried to image this computer. was having issues 
initially, but seemed to be working. apparently, 
it was making really horrible noises and had to be 
shut off when i was out. 

john is ordering parts (a new cpu fan, i think)
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