Service Request Ticket

Service Request Information

CONTACT	Name	Hancock, Kaeli	Date	Sep 13, 2022 03:40 PM
	Department		Phone	88431
	Location		Email	hancockk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180547 (opens in a new window)	Bldg/Room	WEL 172
	Service Tag	C8VWCS2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700(3.6GHz QC)
	Serial No.	C8VWCS2	Location	Printshop Front Desk
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938; Adobe CC 20** SERIALIZED DESKTOP order11038 SR70970;
	Wired NIC	54:BF:64:90:0E:CD

TECHS	Submitted by	Jose Angulo	Contact	jangulo15@wou.edu	88925
	Primary Technician		Contact	jcope20@wou.edu	88412

Entered by	Date	Memo
Justin Cope			Email Public
Entered by	Date	Memo
Justin Cope	Sep 14, 2022 09:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Justin Cope	Sep 14, 2022 09:39 AM	replaced the hard drive with an Nvme and now it is working again.	Add Attachment
Jose Angulo	Sep 13, 2022 04:16 PM	email Yes we are, and we open 8-12 and 1-5 Monday- Friday. This Friday afternoon we are out for training but you are free to work on them if you like.	Add Attachment
Justin Cope	Sep 13, 2022 03:48 PM	Task reassigned to Justin Cope.	Add Attachment
Jose Angulo	Sep 13, 2022 03:40 PM	*email* Hello ya'll, The same computer that has been giving us problems when running the systems assessment it gave me this. If someone could come take a look see, thank you!	Add Attachment Image_20220913_144946_210.jpeg Image_20220913_144946_210.jpeg