Service Request Ticket - # 79652

Service Request Information

CONTACT Name Castanon, Sara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 13, 2022 03:41 PM
Department Bookstore Phone 88670
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
peripheral Edit WOU # 20190425[Edit Inv] (opens in a new window) Bldg/Room TODD 216
Service Tag 8RB2XW2 Description Dell Thunderbolt Dock-WD19TB 130w Power Delivery
Serial No. 8RB2XW2 Location ERS workstations, Candice Scott*
TECHS Submitted by Justin Cope Contact jcope20@wou.edu 88412
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

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Entered by Date Memo
Justin Cope Dec 02, 2022 11:34 AM 
Status changed from (1) Pending to (5) Completed
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Justin Cope Dec 02, 2022 11:34 AM 
this issue got fixed with the graphics card swap
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Justin Cope Oct 26, 2022 10:51 AM 
returned her computer and brought back the loner man 
i hope it stops crashing
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Justin Cope Oct 10, 2022 03:38 PM 
took over a lonner to see if it will crash with that
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Justin Cope Oct 10, 2022 03:06 PM 
****This is an email****
Hi Sara,

Just checking in to see if your computer is 
crashing now that it only has one monitor.

Thanks,
Justin Cope
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Justin Cope Sep 22, 2022 04:33 PM 
trying to see if it is having trouble doing two 
monitors have one unplugged to see if it crashes
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Lourdes Salazar Sep 22, 2022 10:11 AM 
Status changed from (5) Completed to (1) Pending
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Lourdes Salazar Sep 22, 2022 10:11 AM 
user said issue is still occuring and would like a 
loaner
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Justin Cope Sep 20, 2022 01:14 PM 
Status changed from (1) Pending to (5) Completed
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Justin Cope Sep 20, 2022 01:14 PM 
brought back the loner and hopefully it stops 
crashing on her.
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Justin Cope Sep 19, 2022 04:19 PM 
****This is an email****
Hi Sara,

This is Justin from UCS. So I did a couple of 
updates to your computer to hopefully stop it from 
crashing and i haven't had it crash on me yet 
after having it run for a week straight, but one 
more thing I would like to do to it is delete your 
profile so that it gets a fresh one when you log 
back on to it when I bring it back to you. But I 
did want to make sure that there wasn't anything 
that you had saved on there before I do that so 
let me know if there is anything that is saved on 
there that isn't saved into the cloud or on your H 
drive and I'll get the computer back to you.

Thanks,
Justin Cope
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Justin Cope Sep 13, 2022 03:41 PM 
replaced it with loner 20160973[Edit Inv] for the moment 
while I play around with it to see if i can get it 
to crash talked to John about it and he was saying 
it could just be something with her profile. might 
try that next.
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