Service Request Ticket - # 79663

Service Request Information

CONTACT Name Deffenbaugh, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 15, 2022 12:46 PM
Department Facilities Services Phone
Location Email 89420 Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210809[Edit Inv] (opens in a new window) Bldg/Room PP
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C700XB Location Scott Deffenbaugh

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:4F:C0:73


Wireless NIC D4:54:8B:B9:26:1B

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

Public
Entered by Date Memo
Justin Cope Oct 10, 2022 01:51 PM 
Status changed from (1) Pending to (5) Completed
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Justin Cope Oct 10, 2022 01:51 PM 
Status changed from (1) Pending to (5) Completed
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Justin Cope Oct 10, 2022 01:51 PM 
finished
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Justin Cope Oct 10, 2022 09:00 AM 
****This is an outgoing email****
Hi Scott,

We were just following up with you regarding a 
service request that we have for you.  (#79663)

Description: GFA replacing 20160975[Edit Inv]

Would today at 1 pm work for you?

Thanks,
Justin Cope
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Laurie McCoy Oct 06, 2022 02:43 PM 
****This is an email****

Hi Jose,

I will be on vacation October 12th - 18th. If we 
can get this done before then that would be great, 
I can accommodate any time 8a-4:30p.

Thanks,
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Jose Angulo Oct 06, 2022 10:00 AM 
****This is an outgoing email****
Hi Scott,

I need some additional information regarding service 
request #79663

Description: GFA replacing 20160975[Edit Inv]

We have your setup ready to be delivered. When are 
few good days and times you are available.

Thanks,
Jose
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Joanie Kinnaman Sep 21, 2022 03:01 PM 
inv# 2022-0231
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Jose Angulo Sep 20, 2022 11:21 AM 
on rack
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Jose Angulo Sep 20, 2022 11:20 AM 
Task reassigned to New Equip. Setup.
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Jose Angulo Sep 16, 2022 08:49 AM 
Task reassigned to Jose Angulo.
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Jose Angulo Sep 16, 2022 08:49 AM 
****This is an outgoing email****
Hi Scott,

I need some additional information regarding 
service request #79663

Description: GFA replacing 20160975[Edit Inv]

Your Dell laptop, doc, and monitor are almost 
ready to be delivered. We have Adobe apps, 
Microsoft Office, and Zoom installed.

Some additional questions for your setup:
Do you need any additional software?
Who would you like as admins?
Can I have your building and room number?
Lastly, what is your availability for the next few 
business days to set it up with you?

Thank you and have a wonderful day,
Jose Angulo
UCS Technician
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Jose Angulo Sep 15, 2022 04:20 PM 
jose imaging
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Alix Karkanen Sep 15, 2022 12:46 PM 
laptop 20210809[Edit Inv]
doc 20210619[Edit Inv]
mon 20210968[Edit Inv]
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