Service Request Ticket - # 79664

Service Request Information

CONTACT Name Plahn, Ambre   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 15, 2022 12:47 PM
Department Special Projects Phone 89763
Location Email plahna@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210777[Edit Inv] (opens in a new window) Bldg/Room RWEC 231
Service Tag J79XTG3 Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C7000B Location Janet Roberts

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:4F:B6:4D


Wireless NIC D4:54:8B:C0:5D:B9

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jangulo15@wou.edu 88925

Tracking

Entered by Date Memo
Jose Angulo
Email

Public
Entered by Date Memo
Michael Volkmann Oct 11, 2022 09:58 AM 
putting unused items back on the inventory shelves
laptop 20210577[Edit Inv]
doc 20210621[Edit Inv]
mon 20211202[Edit Inv]
 Add Attachment
Joanie Kinnaman Sep 21, 2022 03:24 PM 
actually monitor is 20210980[Edit Inv]
Add Attachment
Jose Angulo Sep 20, 2022 08:11 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Jose Angulo Sep 20, 2022 08:11 AM 
Task reassigned to Jose Angulo.
 Add Attachment
Jose Angulo Sep 20, 2022 08:09 AM 
picked up 9/19
 Add Attachment
Jose Angulo Sep 19, 2022 01:58 PM 
picking up
 Add Attachment
Jose Angulo Sep 19, 2022 01:40 PM 
setup changed
laptop 20210777[Edit Inv]
doc 20210980[Edit Inv]
mon 20210599[Edit Inv]
 Add Attachment
Adriana Ramsay Sep 16, 2022 01:58 PM 
****This is an email****
Subject:  New Dell computer Setup

Hello Ambre, 

We have your new 20210577[Edit Inv] dell computer ready to be delivered 
and set up.  To prepare, if this delivery is replacing an 
existing station, please ensure that you move all of your files 
from that machine onto your H: drive or otherwise back them up.  
Anything left on an old machine will not be accessible from your 
new one.  If you have any questions or need help backing up your 
data, please email me back or call our office at 8-8925.

Once that is complete, we can set up your new equipment.  Please 
let us know your availability for the next few business days so 
that we can schedule a time to set it up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician
Add Attachment
Alix Karkanen Sep 15, 2022 12:47 PM 
for lucinda mulligan 

laptop 20210577[Edit Inv]
doc 20210621[Edit Inv]
mon 20211202[Edit Inv]
 Add Attachment