Service Request Ticket - # 79665

Service Request Information

CONTACT Name DeVoe, Cinda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 15, 2022 12:48 PM
Department College of Liberal Arts and Sciences Phone 88206
Location Email devoec@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210808[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C700TM Location GFA Pool Shelf

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:51:83:39


Wireless NIC D4:54:8B:AD:B2:40

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jangulo15@wou.edu 88925

Tracking

Entered by Date Memo
Jose Angulo
Email

Public
Entered by Date Memo
Joanie Kinnaman Sep 20, 2022 02:32 PM 
inv#2022-0228
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Jose Angulo Sep 19, 2022 01:29 PM 
Status changed from (1) Pending to (5) Completed
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Jose Angulo Sep 19, 2022 01:29 PM 
delivered
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Jose Angulo Sep 19, 2022 09:07 AM 
Setting up at 12:30 9/19
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Joanie Kinnaman Sep 16, 2022 09:55 AM 
Contact changed from Joanie Kinnaman to Cinda DeVoe.
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Jose Angulo Sep 16, 2022 09:08 AM 
Task reassigned to Jose Angulo.
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Jose Angulo Sep 16, 2022 09:07 AM 
****This is an outgoing email****
Hi Joanie,

I need some additional information regarding 
service request #79665

Description: Set up 20210808[Edit Inv]

Your Dell laptop, doc, and monitor are almost 
ready to be delivered. We have Adobe apps, 
Microsoft Office, and Zoom installed.

Some additional questions for your setup:
Do you need any additional software?
Who would you like as admins?
Can I have your building and room number?
Lastly, what is your availability for the next few 
business days to set it up with you?

Thank you and have a wonderful day,
Jose Angulo
UCS Technician
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Public
Sam Sevugan Sep 15, 2022 04:46 PM 
****This is an email****
Hello,
We are still waiting on facilities to move a desk 
over to NS001, but in the meantime, I moved a 
small table
into that room, hoping it will accommodate 
Samantha Levell's new computer for now?

This is to replace Karen Haberman's former lap 
top.
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Alix Karkanen Sep 15, 2022 01:42 PM 
doc is 20210620[Edit Inv]
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Alix Karkanen Sep 15, 2022 12:48 PM 
For Samantha Levell

laptop 20210808[Edit Inv]
doc 20210629[Edit Inv]
mon 20211201[Edit Inv]
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