Service Request Ticket - # 79666

Service Request Ticket - # 79666

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Service Request Information

CONTACT	Name	Miller, Marci	Date	Sep 15, 2022 02:23 PM
	Department		Phone
	Location		Email	millerma@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190447 (opens in a new window)	Bldg/Room	WUC WolfStore Customer Service Area
	Service Tag	H1PR9Z2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	H1PR9Z2	Location	Bookstore
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2019009325
	Wired NIC	E4:54:E8:72:11:65

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Oct 04, 2022 02:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lourdes Salazar	Oct 03, 2022 01:53 PM	please dont lose the mouse dongle / bluetooth piece that is connected. the user called and confirmed it was still attached and it was.	Add Attachment
Lauryn Aronson	Sep 29, 2022 04:13 PM	brought this computer back. it's on the floor by my desk.	Add Attachment
Lauryn Aronson	Sep 29, 2022 01:39 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Lauryn Aronson	Sep 29, 2022 01:39 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Sep 29, 2022 01:39 PM	loaner 20181480	Add Attachment
Lauryn Aronson	Sep 29, 2022 12:45 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Lauryn Aronson	Sep 29, 2022 12:40 PM	got the go-ahead to pick up her computer today.	Add Attachment
Lauryn Aronson	Sep 29, 2022 12:14 PM	**email** Hi! This has not been resolved.	Add Attachment
Lauryn Aronson	Sep 27, 2022 01:02 PM	**This is an outgoing email** Hi Marci, We were just following up with you regarding a service request that we have for you. (#79666) Description: Computer fan - extremely loud We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Sep 20, 2022 08:36 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Sep 20, 2022 08:36 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Sep 20, 2022 08:36 AM	**This is an outgoing email** Hi Marci, I need some additional information regarding service request #79666 Description: Computer fan - extremely loud Would it be okay with you if I brought over a loaner computer and took yours back to our office to take a closer look at it? Thank you, Lauryn Aronson UCS Tech.	Add Attachment Public
Sam Sevugan	Sep 15, 2022 02:23 PM	**This is an email** The WOU # is 20190447.	Add Attachment
Sam Sevugan	Sep 15, 2022 02:23 PM	Hi! This is something that has been happening for quite some time, but my computer fan runs pretty loud since it was replaced earlier this year. Lately it has become louder, and can be pretty annoying. If someone wouldn't mind seeing if the fan just needs to be tightened or adjusted, or whatever needs to happen with it, I would greatly appreciate it. Thank You,	Add Attachment