Service Request Ticket - # 79671

Service Request Information

CONTACT Name Hansen, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 16, 2022 03:38 PM
Department Service Learning & Career Development Phone 88652
Location Email hansenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210582[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Dell Latitude 5520 w/Dell Professionhal Sleeve 15
Serial No. CN0Y5H5JWSC0018D00BX Location Unassigned

CPU 11th Generation Intel® Core- i5-1135G7


OS Unknown Software

Wired NIC F4:EE:08:9E:96:0E


Wireless NIC DC:21:48:23:87:7D

TECHS Submitted by Monica Valencia Contact valenciam@wou.edu
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Dec 13, 2023 04:30 PM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Dec 13, 2023 04:30 PM 
Task reassigned to Jack Martinis.
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Jack Martinis Dec 13, 2023 04:30 PM 
loaner returned, closing ticket..
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Sam Sevugan Dec 08, 2023 12:50 PM 
Jacen returned loaner 20210582[Edit Inv] with laptop bag and 
charger. Placing this in "Loaner Return".
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Jack Martinis Aug 11, 2023 11:17 AM 
****This is an outgoing email****

Hello Jacen,

I am inquiring about the status of the loaner laptop 
assigned to you. If you still need a computer to 
use, we can discuss possible options for 
replacement. Are you able to bring this back anytime 
soon?

-Jack Martinis, UCS Tech.
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Jack Martinis Jul 18, 2023 01:46 PM 
****This is an outgoing email****
Yes, if you are able to return the laptop that would 
be great. If you still need the laptop, we could 
talk about potential replacement options. Thank you 
for replying! Have a nice day, 

-Jack Martinis, UCS Tech.
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Jack Martinis Jul 18, 2023 01:46 PM 
Sorry, the last email was a response not an outgoing 
email.
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Jack Martinis Jul 18, 2023 01:45 PM 
****This is an outgoing email****

Hey Richard,

Sorry for the late reply, I was out of office 
yesterday. I do still have the loaner laptop, and 
I'm assuming you need me to return it?

Best,
Jacen Miller
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Jack Martinis Jul 17, 2023 04:36 PM 
****This is an outgoing email****

Hi Jacen,
I was emailing to double check if you still have / 
are using Dell laptop 20210582[Edit Inv]. I have an older 
loaner ticket here saying it was loaned out to you - 
we have stopped doing long-term loaners as we are 
running short of computers. 
-Thanks-Jack Martinis, UCS Tech.
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Jack Martinis Jul 17, 2023 10:04 AM 
****This is an email****

Hi Jack!
I believe it is still with Jacen.
I will get a message off to him to double check 
that.
Jennifer
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Jack Martinis Jul 12, 2023 04:51 PM 
****This is an outgoing email****
Hi Jennifer,

I need some additional information regarding service request #79671

Description: Needs a loaner Laptop for a Jacen Miller

I have a loaner ticket here from back in September 2022 saying that 
laptop 20210582[Edit Inv] was sent to WUC 119 for use by Jacen Miller for 
their study abroad position. Do you possibly know the whereabouts of 
this device? It says it is still assigned to Jacen Miller.

-Thanks
-Jack Martinis, UCS Tech.
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Public
Jacob Limas Nov 04, 2022 03:41 PM 
Task reassigned to UCS Tech.
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Sam Sevugan Nov 04, 2022 11:33 AM 
He picked up this laptop 20210582[Edit Inv] and returned 
20150253[Edit Inv]
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Sam Sevugan Nov 04, 2022 11:32 AM 
Status changed from (5) Completed to (1) Pending
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Jacob Limas Nov 02, 2022 09:03 AM 
Status changed from (1) Pending to (5) Completed
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Jacob Limas Nov 02, 2022 09:03 AM 
I took it off the loaner sheets since Jacen doesn't 
have it and will complete the request for now.
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Jacob Limas Oct 31, 2022 02:10 PM 
They have a loaner, but she said they might consider 
swapping it with the newer one
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Jacob Limas Oct 31, 2022 02:09 PM 
Task reassigned to Jacob Limas.
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Jacob Limas Oct 31, 2022 09:44 AM 
Emailed them to find out if they need it still
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Jacob Limas Oct 31, 2022 09:41 AM 
They never got the loaner
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Lauryn Aronson Sep 29, 2022 01:04 PM 
loaner 20210582[Edit Inv]
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Jacob Limas Sep 28, 2022 01:00 PM 
Priority changed from (3) Priority to (2) High Priority.
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Monica Valencia Sep 16, 2022 03:38 PM 
Study Abroad has a temp position and they need a computer for Jacen Miller (millerjb@wou.edu) located in WUC 119. 

If possible they would like it next week.
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