Service Request Ticket - # 79673

Service Request Information

CONTACT Name Loudenback, Audrey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 19, 2022 12:44 PM
Department Multicultural Student Services Phone 88834
Location Email loudena@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170687[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. D25W80JWJ1G9 Location PDR

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.13 (High Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2018007980(waiting to hear if user or computer assignment);

Wired NIC 78:7B:8A:C2:F9:C6


Wireless NIC A8:BE:27:D4:2F:B4


Bluetooth NIC A8:BE:27:D4:2F:B5

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Lauryn Aronson Jun 13, 2023 11:44 AM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia Sep 30, 2022 03:32 PM 
Task reassigned to Oneil Miguel.
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Lauryn Aronson Sep 20, 2022 12:39 PM 
Task reassigned to UCS Tech.
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Lauryn Aronson Sep 20, 2022 12:38 PM 
the computer was working fine with local accounts 
but wouldn't make accounts from the login screen. 
created a local account for her as a work-around 
for now. i did try unbinding and rebinding, but 
that didn't help. it will look like it's logging 
you in but will keep spinning and not go anywhere.
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Justin Cope Sep 20, 2022 09:49 AM 
Task reassigned to Lauryn Aronson.
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Lourdes Salazar Sep 20, 2022 09:25 AM 
****This is an email****
Good morning.

I am still unable to log onto the Mac desktop in my 
office. Can someone stop by my office today, RWEC 
152? 

I have a meeting from 10-11, but will be here most of 
the day.

-Audrey
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Justin Cope Sep 19, 2022 03:04 PM 
keybord and mouse work now but it is taking a really 
long time to log in. she had to leave so she'll 
email or call us tomorrow if it still isn't working
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Justin Cope Sep 19, 2022 01:59 PM 
Task reassigned to Justin Cope.
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Lauryn Aronson Sep 19, 2022 01:40 PM 
Task reassigned to UCS Tech.
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Lauryn Aronson Sep 19, 2022 01:40 PM 
Task reassigned to Lauryn Aronson.
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Lourdes Salazar Sep 19, 2022 01:21 PM 
I am Mac.
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Lourdes Salazar Sep 19, 2022 12:44 PM 
****This is an email****
Hello. 

I am new faculty working in RWEC 152 on computer 
20170687[Edit Inv].

Can someone help me get my desktop set-up.

The keyboard and mouse don’t seem to be 
responding. 

Thank you.

Audrey 
--
Audrey Ramirez-Loudenback
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