Service Request Ticket - # 79682

Service Request Information

CONTACT Name Hinzman, Melissa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 20, 2022 10:44 AM
Department Student Success & Advising Office Phone 89354
Location Email hinzmanm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200964[Edit Inv] (opens in a new window) Bldg/Room SSC 227
Service Tag DCKC2F3 Description Dell Latitude 5420
Serial No. DCKC2F3 Location Melissa Hinzman

CPU 10th Generation Intel Core 15-10310U


OS Unknown Software

Wired NIC 38:14:28:5B:DD:70


Wireless NIC 80:B6:55:90:6C:3F

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

Public
Entered by Date Memo
Justin Cope Sep 21, 2022 11:14 AM 
Status changed from (1) Pending to (5) Completed
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Justin Cope Sep 21, 2022 11:14 AM 
Status changed from (1) Pending to (5) Completed
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Justin Cope Sep 21, 2022 11:14 AM 
updated some drivers and power cycled and now it 
works
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Justin Cope Sep 21, 2022 09:53 AM 
****This is an outgoing email****
Hi Melissa,

I need some additional information regarding service 
request #79682

Description: Unable to connect laptop to monitors

Are you still having trouble connecting your 
monitors if so when would be a good time for you 
that we could come check it out.

Thanks,
Justin Cope
UCS
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Lourdes Salazar Sep 20, 2022 10:44 AM 
located in advising center room number 122. unable to 
connect her laptop to the two monitors. It always works 
but today when she came into the office it didn't. I 
had her unplug an replug the cords.
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