Service Request Ticket - # 79684

Service Request Information

CONTACT Name Hovey, Katrina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 20, 2022 11:22 AM
Department Education & Leadership Phone 88961
Location Email hoveyk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20170641[Edit Inv] (opens in a new window) Bldg/Room RWEC 119
Service Tag 39LFZM2 Description Dell Latitude 5590 Intel Core i7-8650U, 1.9GHz
Serial No. 39LFZM2 Location Katrina Hovey

CPU Intel Core i7-8650U(Quad,8M Cache,1.9GHz,15W,vPro)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;

Wired NIC 10:65:30:F6:C7:04


Wireless NIC 00:21:6A:FC:98:EC


TECHS Submitted by Justin Cope Contact jcope20@wou.edu 88412
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public

Entered by Date Memo
Monica Valencia Nov 01, 2022 04:05 PM
Status changed from (1) Pending to (5) Completed
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Monica Valencia Nov 01, 2022 04:05 PM
**Email**

Katrina Hovey
	
2:30 PM (1 hour ago)
	
to me
Hi Monica,

My laptop did a reboot and has worked fine ever since. I am using it now. You are welcome to close the service ticket.

Thank you for checking!

Kate
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Monica Valencia Nov 01, 2022 02:26 PM
Emailed to see if she was still experiencing this issue with the 2017 computer
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Monica Valencia Nov 01, 2022 02:23 PM
This might be the other laptop she has. 20161091[Edit Inv]
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Justin Cope Sep 20, 2022 03:36 PM
Task reassigned to Monica Valencia.
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Justin Cope Sep 20, 2022 03:36 PM
****This is an email****
Hi Justin,

I have another WOU laptop that was issues in June 
2017 so I'm fine right now. The next few weeks are 
very busy so I will get back to you with a date 
later.

Thanks,

Kate 
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Justin Cope Sep 20, 2022 01:07 PM
****This is an outgoing email****
Hi Katrina,

I need some additional information regarding service 
request #79684

Description: TPM Device problem

I have the loner computer all set up and updated for 
you so all it will need is your copier code and you 
will be able to print. However I was talking to me 
supervisor, and I am going to need to trade you the 
loner for the computer that is having the TPM 
problem. I know you said you wanted to keep it for a 
couple of days so let me know when you want to 
exchange your old laptop for the loner so we can try 
to get that working for you.

Thanks,
Justin Cope
University Computing Services
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Public
Justin Cope Sep 20, 2022 11:22 AM
Her computer is having a TPM problem and wont boot 
got a loner 20210570[Edit Inv] ready for her and will drop it 
off later as well as bring back 20170641[Edit Inv].
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