Service Request Ticket - # 79690

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 20, 2022 12:06 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20191091[Edit Inv] (opens in a new window) Bldg/Room APSC 405
Service Tag F0XRNW2 Description Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
Serial No. F0XRNW2 Location note taking laptop

CPU Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;

Wired NIC 74:D8:3E:17:89:DC


Wireless NIC 2C:EA:7F:1F:A9:20

TECHS Submitted by Lauryn Aronson Contact laronson20@wou.edu 88925
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

Public
Entered by Date Memo
Jacob Limas Oct 21, 2022 11:09 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Jacob Limas Oct 21, 2022 11:09 AM 
Task reassigned to Justin Cope.
 Add Attachment
Jacob Limas Oct 21, 2022 11:09 AM 
Justin fixed it, We checked the issue with the 
monitors over there and they don't work.
 Add Attachment
Lauryn Aronson Oct 20, 2022 12:28 PM 
Task reassigned to UCS Tech.
 Add Attachment
Lauryn Aronson Oct 20, 2022 12:28 PM 
Status changed from (7) Waiting for Contact to (1) Pending
 Add Attachment
Lauryn Aronson Oct 18, 2022 04:14 PM 
****email****

Hello Lauryn, 
Thank you for checking in. It has not been done 
yet. 
That computer has camtasia2020 on it. 

Thank you, 
Rose Het
 Add Attachment
Lauryn Aronson Oct 18, 2022 12:29 PM 
Task reassigned to Lauryn Aronson.
 Add Attachment
Lauryn Aronson Oct 18, 2022 12:29 PM 
Status changed from (1) Pending to (7) Waiting for Contact
 Add Attachment
Lauryn Aronson Oct 18, 2022 12:26 PM 
****email****

Good Afternoon,

We have a ticket regarding the transfer of 
Camtasia from computers 20191091[Edit Inv] to 20171071[Edit Inv]. Does 
this still need to be done? If so, do you know 
which version of Camtasia computer 20191091[Edit Inv] has on 
it?

Thank you,

Lauryn Aronson
UCS Tech.
 Add Attachment
Lauryn Aronson Sep 20, 2022 12:06 PM 
need camtasia transferred from 20191091[Edit Inv] to 
20171071[Edit Inv]

ods office
lindsey brady
88250
 Add Attachment