Service Request Ticket - # 79692

Service Request Information

CONTACT Name Meaney, Marina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 20, 2022 01:27 PM
Department The Research Institute Phone 89434
Location Email meaneym@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170222[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 8QFNFH2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. 8QFNFH2 Location Parts Pile Keyboard is broke

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;

Wired NIC A4:4C:C8:22:15:01


Wireless NIC CC:2F:71:C4:64:B8


Bluetooth NIC CC:2F:71:C4:64:BC

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public
Entered by Date Memo
Jacob Limas Sep 23, 2022 03:53 PM 
Status changed from (1) Pending to (5) Completed
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Jacob Limas Sep 23, 2022 03:53 PM 
She isn't having the issue anymore
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Jacob Limas Sep 23, 2022 10:31 AM 
Task reassigned to Jacob Limas.
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Jacob Limas Sep 23, 2022 08:59 AM 
Emailed her
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Jose Angulo Sep 20, 2022 01:52 PM 
computer crashes will want loaner
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Lourdes Salazar Sep 20, 2022 01:27 PM 
TODD 223
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Lourdes Salazar Sep 20, 2022 01:27 PM 
Unable to successfully connect the two monitors to 
laptop. When she goes to connect the laptop it 
starts to shut off/fall asleep. User is available 
for the rest of the day today. User is busy 
tomorrow (9/20) around 10 for a meeting. see 
before and after that.
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