Service Request Ticket - # 79693

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 20, 2022 01:54 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20160722[Edit Inv] (opens in a new window) Bldg/Room HWC Lobby
Service Tag GR7YBF2 Description Dell Wyse 5030 PCoiP Zero Client 32MB (256Mb)FLASH
Serial No. GR7YBF2 Location Main Desk Reg stations

CPU Unknown


OS Unknown Software Microsoft VDA subscription and VMWare View Premier with Maint will need to be transferred from BROKEN Thin clients to these new clients for replacement only These are not to be additional stations as they have no licenses to add to the pool

Wired NIC 00:80:64:FC:AE:C9

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Oct 12, 2022 08:55 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Oct 12, 2022 08:55 AM 
Task reassigned to John Rushing.
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Justin Cope Sep 20, 2022 02:18 PM 
Went over there and the kiosks were 
working now but they weren't loading to 
the page they wanted them to. gota talk to 
Dave or Jenna to see if that's something 
that they can set up for them.
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Lourdes Salazar Sep 20, 2022 01:54 PM 
Contact Info: Student worker called from their front desk number
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Public
Lourdes Salazar Sep 20, 2022 01:54 PM 
HWC front desk Computer or kiosk not working. User 
said it does not surf the web or allow them to log 
in.
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