Service Request Ticket - # 79694

Service Request Ticket - # 79694

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Service Request Information

CONTACT	Name	Romine, Jeannie	Date	Sep 20, 2022 02:11 PM
	Department		Phone	88285
	Location		Email	rominej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171093 (opens in a new window)	Bldg/Room	PP 119
	Service Tag	CSFGRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSFGRP2	Location	Kevin Thibeault
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:AA:C9

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	jangulo15@wou.edu	88925

Tracking

Entered by	Date	Memo
Jose Angulo			Email Public
Entered by	Date	Memo
Jose Angulo	Dec 29, 2022 10:38 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jose Angulo	Dec 29, 2022 10:38 AM	delivered	Add Attachment
Jose Angulo	Dec 28, 2022 03:07 PM	Delivering this at 10 am tomorrow	Add Attachment
Jose Angulo	Dec 27, 2022 02:55 PM	**This is an outgoing email** Hi Jeannie, I need some additional information regarding service request #79694 Description: Computer in PP randomly turning off and making strange noises We replaced your GPU with an extra one we had laying around. This seems to have fixed the issue. What are some good days and times to swap this back for the loaner? Thanks, Jose UCS Tech	Add Attachment Public
Jose Angulo	Dec 27, 2022 02:53 PM	Task reassigned to Jose Angulo.	Add Attachment
Jose Angulo	Dec 27, 2022 02:53 PM	i did updated and tested with two monitors. It seems to work just fine.	Add Attachment
Jose Angulo	Dec 27, 2022 11:52 AM	Graphics card fan wasn't spinning and I replaced it with extra one. Also the power cord didn't want to give power and replaced that too.	Add Attachment
Jacob Limas	Oct 21, 2022 08:03 AM	Justin said this computer can only run one Display and one VGA, so that might also be the problem.	Add Attachment
Jacob Limas	Oct 12, 2022 09:03 AM	John said it's possibly a DirectX issue	Add Attachment
Jacob Limas	Sep 28, 2022 08:35 AM	The fan and reimaging didn't work, not sure what else it could be.	Add Attachment
Lourdes Salazar	Sep 21, 2022 04:04 PM	brought this computer in. Putting this in the in box.	Add Attachment
Lourdes Salazar	Sep 21, 2022 04:00 PM	took loaner 20170262	Add Attachment
Lourdes Salazar	Sep 20, 2022 02:11 PM	**This is an email** 20171093 - The front desk computer is doing the same thing it was doing when you picked it up for repairs a couple months ago. It just shuts off - The monitors go black but the computer unit itself is still on and making a strange noise. -- Jeannie Romine Administrative Program Assistant Facilities Services ext 88285	Add Attachment