Service Request Ticket - # 79695

Service Request Information

CONTACT Name Maroney, Elisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 21, 2022 09:40 AM
Department Deaf Studies and Professional Studies Phone 88735
Location Email maronee@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200214[Edit Inv] (opens in a new window) Bldg/Room RWEC 144
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0ZI
Serial No. C02DK3FHP3YV Location Elisa Maroney

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.15 (Catalina) Software Needs Camtasia V2.1 transfer from 20131004
TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jangulo15@wou.edu 88925

Tracking

Entered by Date Memo
Jose Angulo
Email

Public
Entered by Date Memo
Jose Angulo Sep 29, 2022 12:11 PM 
Status changed from (1) Pending to (5) Completed
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Jose Angulo Sep 29, 2022 12:11 PM 
Task reassigned to Jose Angulo.
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Jose Angulo Sep 29, 2022 12:11 PM 
There was some type of rubber stuff in her port that 
I got out. It seems to function fine now.
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Jose Angulo Sep 29, 2022 10:34 AM 
I checked out her port and it looks like there may 
be some lint in there not allowing for the 
connection to be inserted fully. I am going again 
today at 11:30am to try and fix it.
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Jose Angulo Sep 27, 2022 09:23 AM 
***Email***
I will be in my office today from 12-3, tomorrow 
between 1 and 4, Thursday between 10 and 1, and 
Friday, 9-10 and 1-4.
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Jose Angulo Sep 27, 2022 09:12 AM 
emailed for availability this week
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Lourdes Salazar Sep 21, 2022 09:40 AM 
****This is an email****
Hi Elisa,

Thank you for the explanation! I will create a 
service request for this issue! Our techs have 
their morning pretty full so this will likely have 
to wait until later in the week. I apologize for 
any inconvenience that may cause. 

Thank you,
Lourdes
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Lourdes Salazar Sep 21, 2022 09:40 AM 
****This is an email****
Good morning, Lourdes.

I may be using the wrong words...There are two 
USB-C ports on the left side of my laptop, MacBook 
Pro, and one of them stops the device adaptor 
thingy before it goes all the way in. I support I 
could push harder, but it is a new problem and I 
don't want to make it work. I hope that helps?

I am in RWEC 144. I don't know how fast the work 
can happen, but I will be unavailable from 9:45 to 
2:30 today. Tomorrow, I will be at the Salem 
campus and Friday I have meetings from 8 to 11.

Thank you!
Elisa
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