Service Request Ticket - # 79703

Service Request Ticket - # 79703

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Service Request Information

CONTACT	Name	Ciancetta, Matthew	Date	Sep 22, 2022 12:39 PM
	Department	Natural Science Division	Phone	88829
	Location		Email	ciancetm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210413 (opens in a new window)	Bldg/Room	MNB 125
	Service Tag		Description	Apple MacBook Pro, 13-inch M1 Chip with 8-core CPU, Space Gray #Z11B
	Serial No.	SFVFGNEWAQ05N	Location	Matthew Ciancetta
	CPU	Intel Core i9 8core(2.3GHz, 16MB L3 cache)
	OS	Unknown	Software
	Wireless NIC	3C:06:30:57:51:F4
	Bluetooth NIC	3C:06:30:50:51:CA

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Joanie Kinnaman	Oct 03, 2022 01:29 PM	inv#2022-0270	Add Attachment
Jacob Limas	Sep 30, 2022 12:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Sep 30, 2022 12:31 PM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Sep 30, 2022 12:31 PM	Got him set up and everything	Add Attachment
Adriana Ramsay	Sep 27, 2022 01:13 PM	**This is an outgoing email** Hi Matthew, I need some additional information regarding service request #79703 Description: GFA replacing 20161076 We have your new Macbook and monitor ready to be delivered and set up. To prepare, if this delivery is replacing an existing station, please ensure that you move all of your files from that machine onto your H: drive or otherwise back them up. Anything left on an old machine will not be accessible from your new one. If you have any questions or need help backing up your data, please email me back or call our office at 8-8925. Once that is complete, we can set up your new equipment. Please let us know your availability for the next few business days so that we can schedule a time to set it up with you. Thank you and have a wonderful day, Adriana Ramsay [UCS Support Technician	Add Attachment Public
Adriana Ramsay	Sep 23, 2022 04:25 PM	**This is an email** Subject: New Macbook and monitor Setup Hello Matthew, We have your new Macbook and monitor ready to be delivered and set up. To prepare, if this delivery is replacing an existing station, please ensure that you move all of your files from that machine onto your H: drive or otherwise back them up. Anything left on an old machine will not be accessible from your new one. If you have any questions or need help backing up your data, please email me back or call our office at 8-8925. Once that is complete, we can set up your new equipment. Please let us know your availability for the next few business days so that we can schedule a time to set it up with you. Thank you and have a wonderful day, Adriana Ramsay [UCS Support Technician	Add Attachment
Jacob Limas	Sep 23, 2022 02:30 PM	They called and also will want a wired mouse and wired keyboard (Which we give anyways).	Add Attachment
Alix Karkanen	Sep 22, 2022 12:39 PM	laptop 20210413 doc 20210427 mon 20211204	Add Attachment