Service Request Ticket - # 79705

Service Request Information

CONTACT Name Fisher, Bryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 22, 2022 01:46 PM
Department Athletics Phone 89302
Location Email fisherb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210811[Edit Inv] (opens in a new window) Bldg/Room NPE 219
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C700TG Location UNASSIGNED WAITING ON STAFF - GIVEN TO ALEXIS

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:51:89:EB


Wireless NIC D4:54:8B:AD:3D:8D

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
New Equip. Setup
Email

Public
Entered by Date Memo
Adriana Ramsay Oct 04, 2022 02:11 PM 
Status changed from (1) Pending to (5) Completed
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Adriana Ramsay Oct 04, 2022 01:04 PM 
He is free today through Friday anytime until 3:30 pm.
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Adriana Ramsay Sep 30, 2022 01:10 PM 
****This is an outgoing email****
Hi Bryan,

I need some additional information regarding 
service request #79705

Description: Set up 20210811[Edit Inv]

We have your new Dell computer ready to be 
delivered and set up.  To 
prepare, if this delivery is replacing an existing 
station, please 
ensure that you move all of your files from that 
machine onto your 
H: drive or otherwise back them up.  Anything left 
on an old machine 
will not be accessible from your new one.  If you 
have any questions 
or need help backing up your data, please email me 
back or call our 
office at 8-8925.

Once that is complete, we can set up your new 
equipment.  Please let 
us know your availability for the next few 
business days so that we 
can schedule a time to set it up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician
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Public
Adriana Ramsay Sep 23, 2022 04:17 PM 
****This is an email****
Subject:  New Dell Computer Setup

Hello Bryan, 

We have your new Dell computer ready to be delivered and set up.  To 
prepare, if this delivery is replacing an existing station, please 
ensure that you move all of your files from that machine onto your 
H: drive or otherwise back them up.  Anything left on an old machine 
will not be accessible from your new one.  If you have any questions 
or need help backing up your data, please email me back or call our 
office at 8-8925.

Once that is complete, we can set up your new equipment.  Please let 
us know your availability for the next few business days so that we 
can schedule a time to set it up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician
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Alix Karkanen Sep 22, 2022 01:46 PM 
laptop 20210811[Edit Inv]
doc 20210623[Edit Inv]
mon 20210965[Edit Inv]
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