Service Request Ticket - # 79708

Service Request Information

CONTACT Name Freymuth, Dirk   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 23, 2022 09:55 AM
Department Creative Arts/Music Phone 88874
Location Email freymutd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170934[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple 27in iMac Retina5K 3.8GHz quad i5 #MNED2LL/A
Serial No. C02WL2LNJ1GJ Location PDR 2023 Giveaway

CPU Intel Core i5(3.8GHz quad-core)


OS MAC OS X 10.13 (High Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; Adobe FULL MAC CC Suite [SHARED DEVICE] June2019 Order#11274;

Wired NIC 24:F6:77:1A:2C:A2


Wireless NIC 78:7B:8A:D7:74:6E


Bluetooth NIC 24:F6:77:1A:2C:A3

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public
Entered by Date Memo
Jacob Limas Jan 05, 2023 12:43 PM 
Status changed from (1) Pending to (5) Completed
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Jacob Limas Jan 05, 2023 12:43 PM 
The loaner was never given to him actually
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Jacob Limas Jan 05, 2023 12:41 PM 
Related to 80079, the new imac is in the area. I 
believe the loaner was brought back.
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Jacob Limas Dec 21, 2022 08:04 AM 
He got a new imac and we are downloading software 
for it
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Jacob Limas Oct 24, 2022 11:58 AM 
I sent an email telling him to purchase a new iMac 
and we can let him use a loaner until his purchase 
arrives
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Jacob Limas Oct 19, 2022 09:16 AM 
The Imac can't be fixed, the options were to get a 
new computer or see if we can give a old computer 
of the same size and type for him. I believe I got 
the computer, I can't backed up with stuff, so 
didn't do it
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Moshe Martinez Oct 18, 2022 04:22 PM 
Talked with Dirk today. He wanted an update on this computer. I 
told him I would look into it and provide some options in case it 
cannot be fixed.
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Jacob Limas Oct 14, 2022 11:55 AM 
Task reassigned to Jacob Limas.
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Oneil Miguel Sep 26, 2022 04:21 PM 
20160830[Edit Inv] had been moved to APSC 226.
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John Rushing Sep 23, 2022 03:32 PM 
I tried recover and using DiskUtil but the hard drive is not mounting and so you can not run first aide or reinstall the OS.
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Jacob Limas Sep 23, 2022 11:21 AM 
It's on the tech work area without any connections 
to it
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Jacob Limas Sep 23, 2022 11:15 AM 
It's possible it may be recoverable by going 
into recovery mode and resetting the OS. I 
won't have time for it today though
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Jacob Limas Sep 23, 2022 11:08 AM 
APSC 226 had a hard drive issue so we are 
going to take it back and reimage it, 
replaced it with the imac in Smith hall
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Lourdes Salazar Sep 23, 2022 09:55 AM 
Computer 20170934[Edit Inv] in APSC 226 is having a black 
and white error screen. It has lots of software on 
if we cannot get the computer back up and running 
then he would like us to replace that computer 
with 20160830[Edit Inv] that is located in SMITH HALL 203. 
You will need to go on the stage then head to the 
backstage door and go up the stairs. He explained 
it as a little room. That 20160830[Edit Inv] computer has 
alot of the software that the 20170934[Edit Inv] computer 
has. If we move the SMITH hall computer to APSC 
then give SMITH HALL a loaner that has logic pro 
installed.
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