Service Request Ticket - # 79718

Service Request Information

CONTACT Name Marroquin, Jaime   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 26, 2022 02:51 PM
Department Humanities Division Phone 89250
Location Email marroquinj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20171238[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #Z0UK
Serial No. FVFWV1UZHV2H Location PDR

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2017006552;

Wireless NIC 88:E9:FE:75:BB:05


Bluetooth NIC 88:E9:FE:77:70:63

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public
Entered by Date Memo
Jacob Limas Oct 28, 2022 09:03 AM 
Status changed from (1) Pending to (5) Completed
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Jacob Limas Oct 28, 2022 09:03 AM 
He submitted the request, so this issue won't be 
much of an issue soon.
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Jacob Limas Oct 28, 2022 08:38 AM 
It does count, once he submits the request then we 
won't have to worry about this issue.
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Jacob Limas Oct 19, 2022 09:52 AM 
Since the issue is a battery it may count for GFA
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Jacob Limas Oct 17, 2022 11:45 AM 
Giving him 20161082[Edit Inv]
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Jacob Limas Oct 07, 2022 08:01 AM 
I told him next Monday or Wednesday, we can give him 
a loaner and check the battery
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Jacob Limas Oct 05, 2022 12:29 PM 
He needs a loaner and we can check if we can do 
anything for the battery.
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Jacob Limas Oct 03, 2022 08:59 AM 
Sent an email for Wednesday
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Monica Valencia Sep 30, 2022 03:30 PM 
Task reassigned to Jacob Limas.
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Lourdes Salazar Sep 28, 2022 07:55 AM 
****This is an email****
Mondays or Wednesdays from 12-2 would be best for 
me.
Thanks,
Jaime
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Jose Angulo Sep 27, 2022 11:09 AM 
emailed Jaime for availability
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Lourdes Salazar Sep 26, 2022 02:51 PM 
Thank you. I am at BELL 307.
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Lourdes Salazar Sep 26, 2022 02:51 PM 
****This is an email****
Hello,

During the last few months my WOU's MacBook Pro 
has been having issues with the battery, often 
shutting down when there is supposedly enough 
charge in the battery.

I hope you can take a look at it.

Also, could you let me know if I can get a new 
computer. The number of my laptop is: 20171238[Edit Inv].

Thank you in advance,
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