Service Request Ticket - # 79720

Service Request Information

CONTACT Name Scott, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2022 08:21 AM
Department Humanities Division Phone 88906
Location Email scottk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150675[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9RMFJB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 9RMFJB2 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2015004715;

Wired NIC 18:66:DA:13:FB:60

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public
Entered by Date Memo
Michael Volkmann Oct 06, 2022 02:00 PM 
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Oct 06, 2022 02:00 PM 
setup complete. loaner returned.
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Michael Volkmann Sep 30, 2022 03:07 PM 
Close this when New Equipment setup is complete: SR# 
79739
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Michael Volkmann Sep 28, 2022 10:21 AM 
loaner 20160920[Edit Inv] in Bel 304 for Brenda until we can 
set up her loaner.
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Michael Volkmann Sep 27, 2022 10:12 AM 
HDD is dead. Contacted Brenda about getting a 
replacement since it is 2015 and GFA eligible.
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Michael Volkmann Sep 27, 2022 09:56 AM 
20150675[Edit Inv] not 2019
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Michael Volkmann Sep 27, 2022 09:15 AM 
Task reassigned to Michael Volkmann.
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Lourdes Salazar Sep 27, 2022 08:21 AM 
****This is an email****
Hello UCS,

 

Last month, you moved some computers from Maaske 
Hall to Bellamy Hall for three faculty who were 
moving offices.

 

Today, one of the faculty has returned, and when 
she turned on her computer in the new office, she 
got an “Automatic Repair Failed” message.

 

Her computer number is:  20190675[Edit Inv]

Brenda Watts

BELL 304

 

Can you have someone come help with this?

 

Thank you.

 

Karen

 

Karen Bednarowski

Western Oregon University
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