Service Request Ticket - # 79721

Service Request Information

CONTACT Name Sakiyama, Mari   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2022 09:25 AM
Department Criminal Justice Phone 14215
Location Email sakiyamam@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Copier Edit WOU # 20211082[Edit Inv] (opens in a new window) Bldg/Room MA 219
Service Tag Description Ricoh IM C3000 copier with stapling, hole punch & fax
Serial No. 3101R600189 Location Criminal Justice

Model IM C3000 Hostname ma-copier
Notes Maintenance contracted through Pacific Automation Ink/Toner Refill

Wired NIC 58:38:79:60:A6:ED

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public
Entered by Date Memo
Jacob Limas Oct 03, 2022 01:38 PM 
Status changed from (1) Pending to (5) Completed
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Jacob Limas Oct 03, 2022 01:38 PM 
I got it to work. She also had a classroom 
issue with zoom.
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Monica Valencia Sep 30, 2022 10:37 AM 
Task reassigned to Jacob Limas.
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Sam Sevugan Sep 28, 2022 01:12 PM 
she says her availability now is Mondays from 12-
1:30pm. She is hoping a tech can stop by then.
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Jose Angulo Sep 27, 2022 12:01 PM 
I won't be in. So if somone available would like to 
contact Mari or go in 9/28 from 10am to 1pm.
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Jose Angulo Sep 27, 2022 11:59 AM 
****This is an email****
Mari just responded to me and said that she will 
actually be in tomorrow from 10 am - 1 pm. Will 
that time work for you?

Thanks!
Kacie
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Lourdes Salazar Sep 27, 2022 09:26 AM 
****This is an email****
It's absolutely no problem at all, Mari! 

The ID Number for Mari's computer is 20190693[Edit Inv], and 
the ID Number for the printer she is trying to 
connect to (MA Copier) is 20211082[Edit Inv].

Please let me know if I can help in any other way!

Thanks!
Kacie
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Lourdes Salazar Sep 27, 2022 09:25 AM 
****This is an email****
Hello,

I *think* I was able to add the right printer and 
the associated driver but I could not print 
anything out.
Can I please place a work order to completely this 
process? If I am not around, Kacie (CCed) can let 
you in my office if she is around. Although Kacie 
did share a document to install the styling 
feature, if would be great if you could add that 
as well while your technician is here.

Thank you,
Mari
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