Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Gonzalez, Heather	Date	Sep 27, 2022 11:18 AM
	Department	College of Liberal Arts and Sciences	Phone	88488
	Location		Email	gonzalezh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20200140 (opens in a new window)	Bldg/Room	DFSC DFSC 214
	Service Tag		Description	Apple 27-inch iMac with Retina 5K display #Z0ZX
	Serial No.	SC02DC6TWPN7C	Location	Mary Layne Harrell
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	3C:7D:0A:02:F7:71
	Wireless NIC	14:7D:DA:66:DF:20
	Bluetooth NIC	14:7D:DA:72:00:EB

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Oct 24, 2022 04:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Oct 24, 2022 04:27 PM	It's all set up though	Add Attachment
Jacob Limas	Oct 24, 2022 12:29 PM	Sophos is connected, but the update fails.	Add Attachment
Jose Angulo	Oct 21, 2022 04:40 PM	Task reassigned to Jacob Limas.	Add Attachment
Jose Angulo	Oct 21, 2022 04:40 PM	*This is an email* It will be available anytime Monday.	Add Attachment
Jose Angulo	Oct 07, 2022 04:28 PM	all setup. issues with sophos not connecting.	Add Attachment
Jose Angulo	Oct 04, 2022 08:50 AM	running os update to Monterrey will check back in a couple hours	Add Attachment
Jose Angulo	Oct 04, 2022 08:24 AM	going at 8:30 for setup	Add Attachment
Monica Valencia	Oct 03, 2022 04:11 PM	Task reassigned to Jose Angulo.	Add Attachment
Lourdes Salazar	Sep 27, 2022 11:19 AM	**This is an email** It was should be all set up but not plugged in. He does need to be added as admin on it.	Add Attachment
Lourdes Salazar	Sep 27, 2022 11:18 AM	**This is an email** Hello, Is this computer already set up? Is there something you are wanting us to add to the computer? Any special software? Or are you just wanting us to go down there and give the user admin rights? Best, Lourdes	Add Attachment
Lourdes Salazar	Sep 27, 2022 11:18 AM	**This is an email** We have a new NTT that we are going to place in DSC 211. His name is David Rogow V00391937. There is already an Apple computer in there that he is fine using #20200140. If you could get that set up for him, that would be great.	Add Attachment