Service Request Ticket - # 79724

Service Request Information

CONTACT Name Dickinson, Eliot   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2022 11:56 AM
Department Social Science Phone 88835
Location Email dickinse@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210407[Edit Inv] (opens in a new window) Bldg/Room BELL
Service Tag Description Apple MacBook Pro, 13-inch M1 Chip with 8-core CPU, Space Gray #Z11B
Serial No. SFVFGP078Q05N Location Eliot Dickinson

CPU Intel Core i9 8core(2.3GHz, 16MB L3 cache)


OS Unknown Software

Wireless NIC 3C:06:30:53:71:A7


Bluetooth NIC 3C:06:30:5A:83:FD

TECHS Submitted by Jose Angulo Contact jangulo15@wou.edu 88925
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

Public
Entered by Date Memo
Justin Cope Oct 03, 2022 04:13 PM 
Status changed from (1) Pending to (5) Completed
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Justin Cope Oct 03, 2022 04:13 PM 
got him all set up he had to print from system 
dialog for some reason but he's fine now
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Monica Valencia Oct 03, 2022 04:11 PM 
Task reassigned to Justin Cope.
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Jose Angulo Sep 27, 2022 01:49 PM 
****This is an email****
Yes, HSS 221. Late afternoons around 4 are good, but 
I'm flexible.
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Jose Angulo Sep 27, 2022 01:49 PM 
Yes, HSS 221. Late afternoons around 4 are good, but 
I'm flexible.
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Jose Angulo Sep 27, 2022 11:57 AM 
He may have installed the wrong driver also user 
code issues.
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Jose Angulo Sep 27, 2022 11:57 AM 
****This is an email****
Yes, it's the Bellamy copier. I don't normally 
need a user code unless I log into the copier to 
make copies. 

I was just trying to print a pdf and a newspaper 
article from the NYT.

Please give me a call. That's easiest. Thanks.
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Jose Angulo Sep 27, 2022 11:56 AM 
***This is an email****
My laptop # is 2021 0407. 

Last week I was able to print out a word document 
and that was it. But I couldn't print anything 
else. The printer is the big new copy machine (a 
Ricoh) in the Social Science office.

I'm at home now, but could come in to my office 
any time to get it fixed. Without printing it's 
hard to work, so I need to get this fixed, 
hopefully soon and for good.
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Jose Angulo Sep 27, 2022 11:56 AM 
***This is an email****
I'm having trouble printing from my office again. It 
just won't go through and says "hold for 
authentication."
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