Service Request Ticket

Service Request Information

CONTACT	Name	Bowden, Amy	Date	Sep 28, 2022 12:00 PM
	Department	Education & Leadership	Phone
	Location		Email	bowdena@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160121 (opens in a new window)	Bldg/Room	RWEC 160
	Service Tag	20FYPD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	20FYPD2	Location	Amy Bowden
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511
	Wired NIC	18:66:DA:1B:DC:32

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Oct 10, 2022 10:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Oct 10, 2022 10:59 AM	Added copy codes and was able to print.	Add Attachment
Monica Valencia	Oct 10, 2022 10:40 AM	Task reassigned to Monica Valencia.	Add Attachment
Jose Angulo	Oct 06, 2022 11:01 AM	*This is an email* This issue has not yet been resolved. I am available on Friday, Oct. 7 from 10:15 a.m. - 1 p.m. and again after 4 p.m. I am also available on Monday, Oct. 10 from 10:15 a.m. - 1 p.m. and again after 4 p.m.	Add Attachment
Jose Angulo	Oct 06, 2022 09:59 AM	**This is an outgoing email** Hi Amy, We were just following up with you regarding a service request that we have for you. (#79735) Description: Unable to print We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, what are a few days and times you are available. Thanks, Jose Angulo	Add Attachment Public
Lourdes Salazar	Sep 28, 2022 12:00 PM	The user moved offices and is now unable to send a job to the copy machine. The user has the copier added and when she goes to select and print it, nothing comes out. ED-downstairs copier on threesisters the other is ED-copier on threesister. The user is on a dell 20160121	Add Attachment