Service Request Ticket

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Service Request Information

CONTACT	Name	Smith, Tiffany	Date	Sep 28, 2022 12:18 PM
	Department	College of Education	Phone	88825
	Location		Email	smitht@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160246 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MS70WLDV30	Location	PDR
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC and above XXXX2015004715; NVivo 11 for Mac Full License from VISA2016005878 NOV2016;
	Wired NIC	38:C9:86:5A:ED:D0
	Wireless NIC	24:F0:94:E7:71:BC
	Bluetooth NIC	24:F0:94:E7:71:BD

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Tracking

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Moshe Martinez	Oct 04, 2022 03:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Moshe Martinez	Oct 04, 2022 03:19 PM	Done, and helped her connect to the printer: ED-Downstairs. She said she put in a request for a GFA replacement Macbook.	Add Attachment
Moshe Martinez	Oct 03, 2022 03:53 PM	Task reassigned to Moshe Martinez.	Add Attachment
Moshe Martinez	Oct 03, 2022 03:52 PM	I will try to work on this on Tuesday	Add Attachment
Moshe Martinez	Oct 03, 2022 03:52 PM	**This is an email** Hi Moshe, I’m out of the office today but will be on campus tomorrow from 2-3:30 and the. Wednesday from 9-2:00 if either one of those times work for you let me know. Tiffany	Add Attachment
Moshe Martinez	Oct 03, 2022 01:36 PM	Wrong email, correct email is smithtk@mail.wou.edu	Add Attachment
Moshe Martinez	Oct 03, 2022 01:13 PM	**This is an outgoing email** Hi Tiffany, This is Moshe Martinez, another tech at UCS. Are you available today at any point until 4 pm so I could come help you set up your monitor and mouse? If not, I'll let Jose handle it but just wanted to check in with you in case you wanted someone to stop by. Thanks, Moshe Martinez UCS Student Tech	Add Attachment Public
Laurie McCoy	Sep 29, 2022 11:04 AM	**This is an email** I won't be in my office today unfortunately. I will be there tomorrow from 7:30-4:00. I teach in RWEC 102 so I might be in class but I will be around!	Add Attachment
Jose Angulo	Sep 29, 2022 10:36 AM	**This is an email** Im so sorry! I meant to be on campus but I’m not feeling well. I’m available tomorrow from 11:00- 1:00, does that work for you?	Add Attachment
Lourdes Salazar	Sep 28, 2022 12:18 PM	**This is an email** Hi Lourdes, I’ll be here today until 2:00 and tomorrow from 10-2:00. 20160246	Add Attachment
Lourdes Salazar	Sep 28, 2022 12:18 PM	**This is an email** Hi there, I'm in RWEC 162 and I need some help setting up my monitor. I also do not have a mouse and that would be helpful as well. Thank you so much! Tiffany Smith -- Tiffany K Smith (she/her/hers) Instructor / Clinical Practices Supervisor Western Oregon University smithtk@wou.edu	Add Attachment