Service Request Ticket - # 79737

Service Request Information

CONTACT Name Redpath, Brent   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 28, 2022 02:16 PM
Department Deaf Studies and Professional Studies Phone 503-831-8277
Location Email redpathb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181043[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 21.5 4K retinia, i5 3.0GHz 6-core #Z0VY
Serial No. C02YL1UFJWF2 Location PDR

CPU intel i5 (3.0 GHz, 6-Core, 8th GEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019009793 NOV2019;

Wired NIC 38:F9:D3:10:20:9E


Wireless NIC 38:F9:D3:B9:AA:46


Bluetooth NIC 38:F9:D3:BE:09:BE

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

Public
Entered by Date Memo
Justin Cope Oct 03, 2022 01:58 PM 
Status changed from (1) Pending to (5) Completed
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Justin Cope Oct 03, 2022 01:58 PM 
Task reassigned to Justin Cope.
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Justin Cope Oct 03, 2022 01:58 PM 
Monica got it working again
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Jose Angulo Sep 29, 2022 12:10 PM 
I tried deleting the printer and reinstalling 
drivers from self service for downstairscopier. 
There was still no option for user code / Job log.

Downstairscopier is Konica Minolta bizhub 554e
Scooter is Sharp MX-M503N
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Oneil Miguel Sep 28, 2022 03:43 PM 
Went over at 3:30 today but he was not there. Someone should check him out tomorrow at 11.
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Sam Sevugan Sep 28, 2022 02:17 PM 
Printing from 20181043[Edit Inv]
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Sam Sevugan Sep 28, 2022 02:17 PM 
Available @3:30 today or tomorrow at 11
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Sam Sevugan Sep 28, 2022 02:17 PM 
****This is an email****
This is Brent Redpath, ASL Studies Faculty, and I 
am not able to print anything with the workroom's 
printer. Help? it shows "authorization hold" every 
time I try to print something.
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Sam Sevugan Sep 28, 2022 02:16 PM 
THREESISTERS-ED-Downstairscopier
and
THREESISTERS-ED-Scooter
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