Service Request Ticket - # 79738

Service Request Information

CONTACT Name Szpakowski, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 28, 2022 02:44 PM
Department Natural Science Division Phone 89394
Location Email szpakowskid@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20220694[Edit Inv] (opens in a new window) Bldg/Room NS 110
Service Tag CMMN5S3 Description Dell Precision 5820 Tower, (18C 3.0GHz Turbo HT 24.75MB 165W DDR4-2933MHz
Serial No. CMMN5S3 Location David Szpakowski

CPU Unknown


OS Unknown Software

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public

Entered by Date Memo
Michael Volkmann Nov 10, 2022 03:21 PM
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Nov 10, 2022 03:21 PM
set up his pc and monitor. need to charge $18.99 for 
a mini displayport to hdmi cable.
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Jacob Limas Nov 09, 2022 04:05 PM
Task reassigned to Michael Volkmann.
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Jacob Limas Nov 09, 2022 04:05 PM
****This is an email from David****
Sounds good. After 12:30 would probably work best. 
Just let me know when they’re heading over. 
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Michael Volkmann Nov 09, 2022 01:16 PM
Doesn't need SPSS.

Wants set up tomorrow (11/10) between 11 - 2
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Jacob Limas Nov 07, 2022 12:57 PM
****This is the real email from David****
Hi Jacob,

Thanks! Yes, could you make sure the ArcGIS 
software package is installed (ArcMap, ArcCatalog, 
ArcGIS Pro, etc.)? Also, the Microsoft Office 
package and any statistical analysis software we 
have (SPSS or anything similar).

Thank you,
David
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Jacob Limas Nov 07, 2022 12:56 PM
Disregard previous ticket update
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Jacob Limas Nov 07, 2022 12:54 PM
****This is an email from David****
Hey David and Beeb,

The computer had an issue and we finally got that 
resolved. Now the computer is fully imaged, but 
before we can deliver it to you, we wanted to know 
if there is software that you would like on it. If 
not, what times would you be available this week 
and next week?

Thank you,

Jacob Limas
UCS Tech
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Jacob Limas Nov 07, 2022 12:53 PM
****This is an email****
Hey David and Beeb,

The computer had an issue and we finally got that 
resolved. Now the computer is fully imaged, but 
before we can deliver it to you, we wanted to know 
if there is software that you would like on it. If 
not, what times would you be available this week 
and next week?

Thank you,

Jacob Limas
UCS Tech
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Jacob Limas Nov 07, 2022 10:48 AM
Sent an email
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Jacob Limas Nov 07, 2022 09:49 AM
Justin got it working, we need to email him about 
software and schedule a time
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Joanie Kinnaman Nov 01, 2022 03:17 PM
I wrote the SR# on the box
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Joanie Kinnaman Nov 01, 2022 03:13 PM
David's monitor arrived.  W#20220776[Edit Inv] I am setting on 
the shelf in the ready-to-go side
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Joanie Kinnaman Oct 21, 2022 11:47 AM
Priority changed from (3) Priority to (2) High Priority.
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Joanie Kinnaman Oct 21, 2022 11:47 AM
The computer arrived on September26th.  Beeb is 
checking on the status, and if we could contact him 
to provide an update that would be helpful. Beeb 
89274
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Jacob Limas Oct 12, 2022 10:52 AM
Having trouble imaging it, but it's on the tech 
counter right now
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Alix Karkanen Sep 28, 2022 02:44 PM
just the tower, its big so its under the counter
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