Service Request Ticket - # 79740

Service Request Information

CONTACT Name Lin, Chein-Chun   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 28, 2022 02:59 PM
Department Deaf Studies and Professional Studies Phone
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20210890[Edit Inv] (opens in a new window) Bldg/Room RWEC 141
Service Tag Description Apple MacBook Pro, Apple M1 chip with 8-core CPU and 8-core GPU
Serial No. SFVFGX1CLQ05N Location Chein-Chun Lin

CPU M1 Pro with 8c CPU, 14 GPU


OS Unknown Software

Wireless NIC B0:BE:83:4F:70:4D


Bluetooth NIC B0:BE:83:4E:69:61


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jangulo15@wou.edu 88925

Tracking

Entered by Date Memo
Jose Angulo
Email

Public

Entered by Date Memo
Jose Angulo Oct 25, 2022 10:25 AM
Status changed from (1) Pending to (5) Completed
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Jose Angulo Oct 25, 2022 10:25 AM
dropped c cable off at Division of Deaf Studies and 
Professional Studies rwec 139
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Jose Angulo Oct 13, 2022 08:27 AM
emailed for a good time to deliver c cable
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Jose Angulo Oct 13, 2022 07:51 AM
grabbed c cable from doc 20210416[Edit Inv] to replace missing 
cable for doc 20210428[Edit Inv]
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Jose Angulo Oct 11, 2022 11:34 AM
dock was missing usb c cable
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Jose Angulo Oct 11, 2022 11:34 AM
Task reassigned to Jose Angulo.
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Joanie Kinnaman Oct 07, 2022 12:23 PM
inv# 2022-0290
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Jose Angulo Oct 04, 2022 09:50 AM
She forgot her old computer. Setup will be done next 
Tuesday at 10am 10/11/22
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Jose Angulo Oct 04, 2022 09:06 AM
Doing setup at 9:30am
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Adriana Ramsay Sep 29, 2022 02:31 PM
****This is an email****
Subject:  New Apple Macbook and Monitor Setup

Hello Chein-Chun, 

We have your new 20210890[Edit Inv] Apple and Monitor ready to be 
delivered and set up.  To prepare, if this delivery is replacing 
an existing station, please ensure that you move all of your 
files from that machine onto your H: drive or otherwise back 
them up.  Anything left on an old machine will not be accessible 
from your new one.  If you have any questions or need help 
backing up your data, please email me back or call our office at 
8-8925.

Once that is complete, we can set up your new equipment.  Please 
let us know your availability for the next few business days so 
that we can schedule a time to set it up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician
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Alix Karkanen Sep 28, 2022 02:59 PM
laptop 20210890[Edit Inv]
doc 20210428[Edit Inv]
mon 20211195[Edit Inv]
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