Service Request Ticket - # 79741

Service Request Information

CONTACT Name Hale, Karla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 28, 2022 03:00 PM
Department College of Education Phone 89293
Location Email halek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210891[Edit Inv] (opens in a new window) Bldg/Room TODD 330
Service Tag Description Apple MacBook Pro, Apple M1 chip with 8-core CPU and 8-core GPU
Serial No. SFVFGX1HTQ05N Location Tamina Toray

CPU M1 Pro with 8c CPU, 14 GPU


OS Unknown Software

Wireless NIC B0:BE:83:45:96:0B


Bluetooth NIC B0:BE:83:4C:45:4E

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public
Entered by Date Memo
Jacob Limas Oct 12, 2022 02:35 PM 
Status changed from (1) Pending to (5) Completed
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Jacob Limas Oct 12, 2022 02:34 PM 
Justin and I finished it
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Jacob Limas Oct 10, 2022 12:36 PM 
Changed date to Wednesday since I can't do it today
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Joanie Kinnaman Oct 07, 2022 01:51 PM 
inv# 2022-0291
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Jacob Limas Oct 07, 2022 08:44 AM 
Emailed her again with the setup that switched
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Alix Karkanen Oct 03, 2022 02:05 PM 
laptop is now 20211236[Edit Inv]
doc is now 20210815[Edit Inv]
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Jacob Limas Oct 03, 2022 12:46 PM 
Task reassigned to Jacob Limas.
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Adriana Ramsay Sep 30, 2022 03:13 PM 
I can't make it work for me so I will ask somebody 
who can fix the setup for you on Monday.
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Adriana Ramsay Sep 30, 2022 03:09 PM 
she will be on campus and available from 12:30-2 Monday
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Adriana Ramsay Sep 30, 2022 02:38 PM 
****This is an outgoing email****
Hi Karla,

I need some additional information regarding 
service request #79741

Description: GFA replacing 20160138[Edit Inv]

We have your new 20210891[Edit Inv] and W20211203 
ready to be 
delivered and set up.  To prepare, if this 
delivery is 
replacing an existing station, please ensure that 
you move 
all of your files from that machine onto your H: 
drive or 
otherwise back them up.  Anything left on an old 
machine 
will not be accessible from your new one.  If you 
have any 
questions or need help backing up your data, 
please email 
me back or call our office at 8-8925.

Once that is complete, we can set up your new 
equipment.  
Please let us know your availability for the next 
few 
business days so that we can schedule a time to 
set it up 
with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician
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Public
Adriana Ramsay Sep 29, 2022 02:21 PM 
****This is an email****
Subject:  New Apple Macbook and Monitor Setup

Hello Kale, 

We have your new 20210891[Edit Inv] and W20211203 ready to be 
delivered and set up.  To prepare, if this delivery is 
replacing an existing station, please ensure that you move 
all of your files from that machine onto your H: drive or 
otherwise back them up.  Anything left on an old machine 
will not be accessible from your new one.  If you have any 
questions or need help backing up your data, please email 
me back or call our office at 8-8925.

Once that is complete, we can set up your new equipment.  
Please let us know your availability for the next few 
business days so that we can schedule a time to set it up 
with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician
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Alix Karkanen Sep 28, 2022 03:00 PM 
laptop 20210891[Edit Inv]
doc 20210431[Edit Inv]
mon 20211203[Edit Inv]
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